Part of the Digital Learning Environment (DLE) portfolio, the IST eClass Support team supports the applications enabling digital teaching and learning including eClass, Zoom, ePoll, ePortfolios, and a range of tools supporting online assessment.

For terms of use and relevant procedures, please see these documents: eClass, Zoom, Smart Exam Monitor (SEM), ePoll. 

Self-serve Support

This knowledgebase contains categories of articles and tutorials for all our team's supported services sorted into these categories:

     eClass     |     Online Lectures     |     Online Assessment     |       Lecture Recording        |     ePoll     

Live Support

To receive live help during regular business hours, contact eClass Support by:

Phone - 780-492-9372

Email - eclass@ualberta.ca

Analysts are available Monday to Friday:

8:30AM - 9:00PM (September-April)

8:00AM - 9:00PM (May-August)

IST eClass support staff will respond to all support requests within one business day.