Knowledgebase: ePortfolios
ePortfolios Known Issues

Article Last Updated August 2019

This article lists the current known issues and technical problems in ePortfolios that have already been added to our product backlog for repairs or for which there is already development underway at

Issue/Problem Summary Known Workarounds
eClass function to create an ePortfolio group fails Instructors attempting to create ePortfolio groups sometime hit a message like "error occurred invalid user xxxxxxx". The problem is being caused by the specific user not yet existing on the ePortfolio system.

We are working on a fix for the automatic creation and synching of eClass users with ePortfolios - in the interim, instructors can have all students access their ePortfolio which creates their user account when they first sign in. After that occurs, the group creator should function normally but if problems persist, contact eClass support.

Theme changed after May 2016 upgrade The May 2016 upgrade was a major improvement in the architecture of ePortfolio themes. The old themes could not be ported forward to this new architecture.

You should receive an alert the first time you try to edit any page where you had previously set a theme informing you that the old theme is no longer available and offering the new options. All of the new themes will eventually be branded for the U of A. For more customizeability, you can also use Skins now to control your page display.

PDF embeds are not exported correctly Embedded PDFs display correctly on but are excluded when exporting your portfolio for preservation or migration to a different hosting provider.

When exporting your portfolio for import into another system, download any embedded PDFs for upload into the new site or for your own records.

PDF embed block does not offer the option of re-sizing PDFs get scaled to the size of the block in the page. Control the size of the embedded PDF block by positioning it differently in the page layout (giving it a width spanning more than 1 column.)
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