eClass Support
Quiz Tools and Tips for Students
Last modified on 20 June 2022 11:06 AM

Article Last Updated June 2022

This article outlines a number of helpful features that are available to assist and guide students when doing quizzes in eClass.

Please note: If you are *currently writing a quiz* and are experiencing a problem, follow these steps first:

  1. Contact your instructor immediately to advise them you are encountering problems. They may be able to suggest workarounds and will be able to add more time to your quiz.
  2. Clear your browser cacheThis action may immediately resolve the known 'flickering' issue affecting some Windows/Chrome users.
  3. Switch browsers and restart. This only applies for base eClass quizzes, not SEM or ExamLock. If the problem is specific to your browser (eg. a 3rd party extension issue, a caching issue, etc.) then this may get you up and running again right away. eClass quizzes automatically save answers every time you switch between pages and you should be able sign in in a new browser, enter any required password, and click Continue last attempt to resume right away.
  4. Contact the IST helpdesk (or your internet provider) for computer problems. 780-492-9400. IST may be able to assist for general computer trouble. If your internet service is out, you may be able to use a personal hotspot from your mobile phone to access the quiz. 
  5. Contact eClass support directly for in-quiz problems. 780-492-9372. They can review quiz settings and can suggest potential sources of problems and any solutions.

Also be aware that the tips and guidelines below apply to base eClass quiz attempts - for fully remote exams, students may need to consult the following:

Avoiding and Troubleshooting Common Problems

  • Perform any practice quizzes your instructor has enabled for you to troubleshoot issues in advance.

  • Use a wired internet connection whenever possible. If internet connectivity drops during a quiz, eClass will store the last saved answers for any questions attempted. Students should troubleshoot their connectivity issues and resume their attempt once they have restored their connection. (If this occurs, be sure to contact your instructor and advise them you have encountered difficulties.) Students who encounter internet access or wifi issues during practice exams and/or do not have reliable internet access may wish to book a lab computer in Camera library to complete exams there. (If your exam requires SEM monitoring you should select a Mac workstation as they are the only available machines with built-in webcams and external webcams may not function on the windows machines.)

  • Do not use 3rd party browser tools (eg. Grammarly) as these can interfere with quiz application performance.

  • Switch browsers and restart if you encounter any issues - a fresh browser will reveal if the problem is widespread or if it is something in a particular web-browsing session. 

  • New in November 2021: Do not launch multiple browser sessions accessing the same quiz at the same time. If you are completing an open-book exam and have a second browser window open to review course notes or static quiz information, ensure you close that browser view before submitting the quiz and ensure that you do not allow the quiz to auto-submit at the deadline as it may not submit your work correctly.
  • The eClass mobile app should not be used to submit high-stakes summative exams. 

Student view with Collapsed Topic course format

New in 2021: Collapsed Topics and Collapsed Topics with Collapsed Labels formats (course format is decided by your instructor) now will display quiz due dates/attempt information below the quiz: 

student view of quizzes in collapsed topics


Crossing out alternatives (multiple choice questions only)

Students can use the cross out feature to visually mark unlikely answers in multiple choice questions. These strike-throughs are only visible to students while responding to a question: they have no effect on which answer is selected, are not saved when a student navigates between questions (if questions are on separate pages), nor are they saved when a quiz is submitted.

Question flagging

Students can flag a question in a quiz to mark it as something to return to later.

Clear MC Choice Answers

New in May 2020: In multiple choice questions, students can now click the Clear my choice(s) link to remove any answers they have already selected for that question:


Manually save quiz progress

By default, every time a student switches pages in a quiz, the results are saved to the eClass server. In addition, clicking the Save progress button at any time will do the same thing. If a quiz is structured with a single question per page (the default option), progress is saved without clicking on the 'Save Progress' button; this feature is more useful for quizzes with a large number of questions per page or for long form written questions when students might be authoring or selecting answers for a long period of time without switching pages.

Quiz navigation index

The right-hand 'Quiz Navigation' box provides a quick method to access different pages or questions. It is also possible to navigate page-by-page with the buttons at the bottom of each page. You may also go straight to the submission confirmation for competing a quiz attempt through the link on the index.

Quiz timer

Quizzes may be configured with a time limit as well as open and close times - this information will be displayed on the quiz launch page. Quizzes cannot be attempted before the start time (they show the message 'This quiz is not available').

New in June 2022 - If a value is set in 'Grade to Pass' it will also be displayed here in the summary along with more detailed information about quiz timing.

Once the 'open' time is reached, students will be able to attempt the quiz:

If the quiz has a time limit or closes at a particular time, students will see a countdown to when the quiz closes. Please note: quizzes will close to students whenever the FIRST of these occurs - ie. if a quiz has a time limit of 60 minutes but a student begins their attempt 45 minutes before the attempt close time, their attempt will end at the close time, not after 60 minutes. 

 The quiz timer is located at the top of the quiz page. Once the timer runs out, the quiz will submit automatically.

exam timer


Notification about unanswered questions

Before finalizing your submission, the quiz will show you a summary of complete and incomplete questions (as well as anything flagged).


Reviewing your quiz attempt

At the discretion of the instructors, students may be given access to review quiz attempts.

To review a quiz attempt, return to the quiz activity where it shows the attempt(s) and click on Review. If review is not permitted, you will only see your score here (once the instructor has released it.)

On the main quiz page, showing a list of attempts, pointing to where you can review the attempts.


A review of an attempt on a quiz.

Please note that instructors may require students to take eClass quizzes using ExamLock where the quiz taking interface has slight differences.

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