eClass Support
Knowledgebase: Online Assessment
YuJa Known Issues
Last modified on 03 November 2022 08:33 PM

This article lists the current known issues, technical problems, and workarounds for the YuJa Enterprise Video Platform. Any wider performance issues with the service will be reported on YuJa's system status page.


Issue Summary Known Workarounds

Video quizzes can't be edited. The 'edit' button is greyed out entirely

Yuja's support team has let us know that this is a known issue that they are actively working on. If a quiz is created with the setting "Award Credit based on Video Watch Completion" toggled on in the quiz settings, the edit button is unavailable. Currently there is no workaround available, the video quiz will need to be rebuilt. 

Recordings made in IST managed classrooms do not correctly upload to user's media libraries in YuJa.

Resolved. Updates will be provided here.

Students cannot view embedded videos if they have 3rd party cookies blocked.

YuJa embedded videos require 3rd party cookies - Chrome, Firefox, and Edge will allow users to whitelist only the YuJa website cookie. As a workaround, videos can be displayed directly on YuJa without allowing 3rd party cookies, either via sharing video urls or by adding course-level video portal links.

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