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Contact IST eClass Support
Article Last Updated July 2022
This article lists the current known issues and technical problems in
eClass that have already been added to our product backlog for repairs
or for which there is already development underway or completed by at
moodle.org ...
Article Last Updated June 2021
Since the eClass Learning Management System (LMS) is based on an
open-source product (Moodle), the IST eClass support team has the
opportunity to make local customizations and improvements. Where
possible, these changes ar...
Article Last Updated June 2022
If you are experiencing difficulty locating your eClass courses, you
may be encountering one of the following issues:
ECLASS COURSE IS NOT AVAILABLE TO STUDENTS
This is most common at the start of term when classes hav...
Article Last Updated JUne 2022
ExamLock
[https://support.ctl.ualberta.ca/index.php?/Knowledgebase/Article/View/375/15/using-examlock-to-promote-integrity-in-eclass-quizzes]
will work only after it is granted all the permissions it needs when
installing ...
Article Last Updated June 2021
The recommended process for communicating with the students in your
eClass course is to use the Announcements forum, which is
automatically created in every eClass course. If you do not see the
Announcements forum in your ...
eClass, as well as many other common sites, uses pop-up windows to
enhance the site's user experience by providing new pages with useful
content while retaining the original window or tab. If you have
pop-ups blocked, you may lose access to some of the co...
Article Last Updated June 2021
If your students are having difficulty accessing their grades, one of
the following is likely causing the issue:
THE GRADEBOOK IS CURRENTLY HIDDEN FROM STUDENTS
If a student is unable to access ANY grades (ie. the Grade...
Infrequently, users encounter the error 'Invalid JSON string' when
trying to upload files. This can mean one of a few different things is
going wrong:
* The first and most common cause of this error stems from Internet
Explorer. Try uploading the file...
Article Last Updated June 2021
The eClass Gradebook does not directly allow the import of textual
information into standard gradebook columns. This article describes
the workaround of importing the text into the _Feedback_ location for
a column. Common u...
Article Last Updated May 2021
You may sometimes need to clear your browser cache to solve various
issues within eClass.
Please follow the instructions below to clear the cache for your
specific browser. If the instructions do not match your particular...
Article Last Updated June 2021
The TSQS optical scoring data provided by IST may include a number of
columns in addition to the raw score including the students' wrong
answers and their actual responses.
eClass Moodle will only allow instructors to im...
Article Last Updated June 2021
If you run into issues while attempting to upload csv files into the
eClass gradebook, try the following troubleshooting steps:
Error message: 'user mapping error, could not find user...'
* These errors are usually c...
Article Last Updated June 2022
This article lists the current known issues and technical problems in
ExamLock that are already under investigation or have been added to
our product backlog for repairs.
ISSUE/PROBLEM
SUMMARY
KNOWN WORKAROUNDS
...
Article Last Updated June 2021
If you have already entered a grade for an assignment via the grader
report (as opposed to providing grades through the assignment grading
tools), you may have problems attaching files to the assignment. Your
students may ...
Article Last Updated June 2021
The eClass Grader Report indicates that cells have been overridden by
changing the background colour of the cell to orange. This is
perfectly normal and occurs whenever users edit an activity module
column or calculated co...
Article Last Updated May 2018
The Announcements forum should be visible at the top of your class as
shown below:
If the Announcements forum is not visible, follow these steps to
re-enable it:
* On your course main page, click on the GEAR icon near ...
Article Last Updated June 2021
Through the normal course content copy procedures, student and
instructor contributions into the database activity are not copied
forward from year to year.
These submissions are considered user data and for that reason ...
Article Last Updated April 2021
Some instructors share or embed videos, documents, and forms from
their UAlberta google documents domain with their students through
eClass courses. This article will explain how to view UAlberta Google
Drive content on e...
Article Last Updated June 2021
A known bug can sometimes cause problems identifying which grades have
been released to students. This issue is in active development by the
moodle community and we will be looking to release a fix as soon as
possible.
The...
Article Last Updated June 2021
In the gradebook, there is an option to toggle the display by clicking
on the box icon beside the course name. Clicking on the icon will
allow you to change the format to Full view, Aggregates only, or
Grades only.
*
...
Article Last Updated June 2021
This article will explain how to print pages on eClass. This
functionality is governed by print-style component of the eClass theme
but is actively completed by the web browser so there may be slight
differences in the mec...
eClass, as well as many other common sites, uses browser cookies to
improve the site's user experience by remembering preferences and
other useful information. If you have cookies disabled, you will not
be able to access eClass. By default, most modern br...
Some instructors using the eClass Glossary tool may encounter problems
when migrating content from year to year. By default, the Glossary
tool is meant as a collaborative tool so that everyone in the course
can participate in the construction of a resourc...
Article Last Updated June 2021
A known bug can sometimes cause problems identifying which grades have
been released to students. This issue is in active development by the
moodle community and we will be looking to release a fix as soon as
possible.
T...
The spell checker function within the eClass text editor (TinyMCE
editor) is no longer available. This is due to changes implemented by
Google to their Spell Check Web Service.
Fortunately, most modern browsers provide a built-in spell checker
that can ...
Article Last Updated June 2021
With Adobe Flash's end of life scheduled for December 31, 2020
[https://www.adobe.com/ca/products/flashplayer/end-of-life.html],
interactive learning objects such as SCORM modules, if based on Flash,
will stop functioning ...
Article Last Updated January 2021
A known issue
[http://support.ctl.ualberta.ca/index.php?/Knowledgebase/Article/View/255/22/eclass-known-issues]
sometimes results in course content and appearance becoming scrambled
when content is copied from external ...
Article Last Updated September 2019
The AVG antivirus for Mac users is preventing access to the login page
for University of Alberta services, including eClass and Bear Tracks.
While we wait for a solution from AVG, you can add an exception for
"login...
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