Attention eClass users,

Please be aware that there will be a brief eClass outage on Saturday September 23rd from 2:00AM to 3:00AM. This outage is required by our hosting team to perform system maintenance.

eClass will be unavailable throughout the maintenance window.

Thank you very much for your patience during this outage. If you have any questions, please contact us at eclass@ualberta.ca

Regards,
IST eClass

UPDATE: eClass service has now been restored. Hosting teams will continue to monitor the site.

Attention eClass users,

eClass is currently experiencing a service degradation and has been unavailable since 8:03PM. Infrastructure analysts from our hosting team are investigating and will try to have eClass service restored as soon as possible.

Our apologies for this interruption. If you have any questions about this outage, please contact us at eclass@ualberta.ca.

Regards,
IST eClass

UPDATE: The emergency outage was completed early at 10:40PM and access to eClass was restored. Performance has improved but IT staff will continue to be monitor the site closely. 

Attention eClass users,

eClass requires an emergency outage tonight Wednesday September 6th, 2023 from 10:00 to 11:00PM. This outage window will be used by the hosting team to rebuild critical components of the infrastructure.

eClass will be unavailable for the duration of this outage window.

Please contact us

UPDATE: The hosting team made infrastructure changes Wednesday night to address the performance issues. eClass performance remains stable today and support teams will continue to monitor the site for any possible new issues.

Attention eClass users,

eClass is currently experiencing a service degradation. The site is performing slowly or not loading for some users.

IT teams are investigating a resolution to this issue.

Our apologies for this interruption. If you have any questions about

Attention eClass users,

eClass experienced a service degradation from 2:30PM - 2:48PM today. The site was performing slowly or not loading for some users and some infrastructure components required rebooting. 

IT teams are monitoring the site to mitigate any further issues.

Our apologies for this interruption. If you have any questions about this outage, please contact us at eclass@ualberta.ca.

Regards,
IST eClass

UPDATE: The course creation system has resumed processing courses and the backlog will be cleared as soon as possible.

Attention eClass users,

The eClass Course Creation service is currently experiencing an issue that is preventing new course requests from being processed. This issue is also affecting the Import feature (and other backup/restore operations) in eClass. 

Analysts are currently investigating this issue and working towards a resolution. The eClass Course request system