NOTICE: Please be advised that the content of this article may only be relevant for users concluding the final stages of course work on eClass or for users on the eClass External system. The eClass Learning Management System is currently in a read-only state that prohibits new courses, enrollments, and users from being added to the site. Credit courses and co-curricular courses at the UofA are now being delivered on Canvas, and full articles on how to use Canvas can be found here.

Instructors experiencing issues while attempting to upload CSV files into the eClass gradebook can try the following troubleshooting steps:

Error message: 'user mapping error, could not find user...'

• These errors are usually caused by mis-mapping the columns from your spreadsheet to the corresponding gradebook column in eClass. For assistance with these problems, see the instructions in the knowledgebase article: Importing Grades into The Grader Report (or the link immediately to the right of 'Identify user by' inside the eClass gradebook when importing grades).
• If you have verified that your mapping is correct and still see this error, another cause of mapping issues is if a Student ID number or CCID has become corrupted in your spreadsheet. In these cases, check for the user id identified in the error message. These can sometimes be inadvertently converted by auto-formatting in MS Excel:
  • If you have a user whose Student ID number begins with zero, Excel will trim the leading zero.
  • If you have a student with a CCID approximating a date, eg. may4, Excel will convert it into a date.

Error message: 'Error writing to database'

• This error message occurs when the grader report is expecting to receive numeric values and instead receives textual data.
• The most common cause is text written directly into your spreadsheet in place of numbers as in the example depicted below:
  
  
  
  
• This error will also occur if you are attempting to upload textual data such as feedback or comments directly into a gradebook column. Text columns must be imported into the 'Comments' area of a pre-existing gradebook column following the instructions in this article: Importing Text Columns to the Gradebook.
• This error will also be thrown on rare occasions by user mapping problems. See the tips above for solving those issues.

Error message: 'Multiple users found with email address of...'

• Occurs when trying to map email-to-email and one or more users have a Demostudent account in the eClass system, usually because they have been a TA, etc elsewhere on eClass.
• As recommended in this eClass article regarding importing grades, we strongly recommend only mapping from CCID, student number, or anonymous ID.

NOTICE: Please be advised that the content of this article may only be relevant for users concluding the final stages of course work on eClass or for users on the eClass External system. The eClass Learning Management System is currently in a read-only state that prohibits new courses, enrollments, and users from being added to the site. Credit courses and co-curricular courses at the UofA are now being delivered on Canvas, and full articles on how to use Canvas can be found here.

• • 1 The Gradebook is hidden from students
  • 2 The Course Total Grade is hidden from students gradebook
  • 3 The missing grade item may be hidden in the gradebook

The Gradebook is hidden from students

If a student is unable to access ANY grades (i.e., the Grades link is unavailable to them), it is likely that the setting to show the gradebook to students has been disabled.

1. To enable student access to the gradebook, click on the Settings tab at the top of your course main page.
2. Scroll down to the item 'Show students their own grades' (under the Appearance heading), and change the value to Yes.
   
   

Conventionally, no student will ever see grade data for anyone but themselves. Only Instructor-level roles will have access to the grades of participants in a course.

 

The Course Total Grade is hidden from students gradebook

By default the course total grade is hidden from students. To allow students to see their overall grade in the course, you must turn it on.

To configure the gradebook:

1. Go to the Grade administration page by clicking on Grades tab at the top of your course main page.
   
   
   
   
2. Then select Grader report then Gradebook setup.
   
   
   
   
3. Click on Edit > Edit settings beside your course's name.
   
   
   
   
4. Here you can set the grade type and the Grade display type, which is what students see in their gradebook.
   
   
   
   

The missing grade item may be hidden in the gradebook

If students can access the gradebook, but cannot see a specific grade item, this may be because that item is currently hidden from students in the gradebook.
To show these items follow the steps below:

1. Click on the Grades tab at the top of your course main page, then select Grader report then Gradebook setup.
2. Find the affected grade item on the page, and check the icons in the dialog after clicking on Edit.
   • If you see an icon of a closed eye, this means that that item is currently hidden to students. Hidden items are displayed to the instructor with greyed out text, as shown below.
3. To show this item to students, click on the closed eye icon to ‘Show’ it.

NOTICE: Please be advised that the content of this article may only be relevant for users concluding the final stages of course work on eClass or for users on the eClass External system. The eClass Learning Management System is currently in a read-only state that prohibits new courses, enrollments, and users from being added to the site. Credit courses and co-curricular courses at the UofA are now being delivered on Canvas, and full articles on how to use Canvas can be found here.

• 1 Overridden grades
• 2 Restore a grade for individual student
• 3 Restore grade for a whole grade column

There are times when columns or cells become overridden inadvertently (e.g., if multiple users are saving entries in the gradebook at exactly the same time; if a student submits a quiz attempt while you are working in the Grader report; if your browser becomes focused on a total column cell when other changes are being saved, etc). Moodle.org released a number of fixes to this problem along with their gradebook overhaul in the summer of 2015 so these cases should occur infrequently.

Nevertheless, if an entire category total or your course total column has an orange background, and if it is not something you have done deliberately, you should take note as this can prevent your grade totals from calculating correctly.

Restore a grade for individual student

To restore the correctly calculated value or an activity score to one cell at a time:

1. Make sure you have activated Edit mode at the top-right corner of your course page.
   
   

2. Click on the gear icon to edit a specific grade:
   
   

3. Uncheck 'Overridden', then click on Save changes at the bottom of the page:
   
   

Restore grade for a whole grade column

To restore the correctly calculated values for an entire column, you must use the Single view view of the gradebook:

1. Enter Single view by either clicking on the Grader report drop-down and choosing 'Single view' or else click in on the pencil icon in the header row of the column in question:
   
   
   
   
2. If you use the drop-down, you must then choose the overridden column; using the pencil icon bypasses this step.
   
   
3. In the Single view for the column that is overridden, you will see checks in the overridden column. To remove these, click the Override none link in the Actions drop-down, then click Save.