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UPDATE: eClass is now available - the maintenance outage was completed early and the site was released at 10:45AM.

Attention eClass users,

This is a reminder that there will be a scheduled maintenance outage for eClass on Saturday, June 25th 2022 from 12:00AM to 11:59PM (24 hours). This outage is required to perform infrastructure maintenance and upgrade eClass to a new version.

The complete list of changes coming in the upgrade can be found here.

eClass will be unavailable for the duration of this outage.

Please note that while we have booked a 24 hour maintenance window, eClass will be available as soon as the required changes are complete with most upgrades completing before noon. We will be sending an additional announcement once access to eClass has been restored.

If you have any questions about this outage, please contact us at


IST eClass Support


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eClass Scheduled Course Archiving 2022
Posted by Chris Goetz on 06 May 2022 01:18 PM

Attention eClass users,

We have an important announcement that may impact your older credit courses on eClass.

The annual scheduled archiving of credit courses for this year has been scheduled for May 31st, 2022. This process, described in more detail here, mandates that credit courses can only remain on eClass for a maximum duration of four years. Non-credit courses including sandboxes, content development templates, research/collaboration courses, and eClass External courses are not affected by this process.

During the archiving process, credit courses that are more than four years old will be removed from eClass. These courses will no longer appear in a user’s course list and instructors will no longer be able to directly copy content from these courses forward into new courses. Instructors will be able to request a course be restored from the archive by contacting eClass support (but please note that no student data or submissions will be available in restored courses.) Instructors or students who wish to have personal copies of any content or submitted data from these older courses can copy the content from these courses manually.

The timeline and schedule below describe this process.

eClass Archiving Schedule 2022

Credit Courses Terms

Removal Date

Winter/Spring/Summer/Fall Terms 2017

May 31st, 2022

Winter/Spring/Summer/Fall Terms 2018

May 2023

Winter/Spring/Summer/Fall Terms 2019

May 2024

Winter/Spring/Summer/Fall Terms 2020

May 2025

Winter/Spring/Summer/Fall Terms 2021

May 2026


Anyone with questions about this process can contact or by phone at 780-492-9372 for more information.


IST eClass Support

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Attention eClass users,

There will be a brief eClass maintenance outage on Saturday, April 30th 2022 from 12:00AM - 2:00AM. This outage is required to perform infrastructure maintenance and minor updates before the start of Spring term.

eClass will be unavailable for the duration of this outage. If you have any questions about this outage, please contact us at

IST eClass Support

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Major eClass Upgrade June 2022 - Upcoming Changes
Posted by Dave Laurie on 22 April 2022 11:46 AM

Attention eClass Users,

Please be aware that in June 2022, we will be performing a major version upgrade to eClass. This upgrade will introduce a variety of feature improvements and bug fixes across the site.

The upgrade will require a full system outage, which has been scheduled for Saturday, June 25th 2022 from 12:00AM until 11:59PM (24 hours).

Some of the main system features that will change in the new version of eClass are listed below: 

  • Activity completion information including expected dates, submission requirements, and any passing grades will now be displayed in pages to provide students greater visibility into their progress through a course.
  • Quiz essay questions can now have maximum and minimum word count limits applied.
  • When creating questions, instructor’s last used settings are saved and all newly added questions will start with those settings applied.
  • Instructors will have improved visibility into any overrides applied to a quiz.
  • Quiz date/time restrictions are more prominently displayed to students on the quiz description page with any grade to pass also identified.
  • Instructors will now be able to recover any inadvertently deleted quiz attempts or assignments containing student submissions using the built-in course recycle bin.

This list of features may be subject to change before the upgrade takes place. We will be providing training and support materials to prepare users for major changes as the upgrade date draws closer. 

If you have any questions about this upgrade, please contact us at If you are interested in testing the latest features coming to eClass and have not yet signed up to be involved in User Acceptance Testing, please contact us for more information.

IST eClass Support

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Winter 2022 Final Exam Delivery Update
Posted by Dave Laurie on 05 April 2022 03:02 PM

Attention eClass Users,

After the issues experienced in December 2021, IST has been working to improve eClass performance and reliability for the Winter 2022 term final exam period. These efforts include infrastructure tuning, improvements to system diagnostics, and re-evaluation of application traffic and processes.

One outcome of this work is that we have identified pages & tools in the system that incur a heavy performance load. When these pages have reasonable in-system workarounds, we will be temporarily disabling these during the official final exam period.

Affected instructors have been contacted directly if their courses contain any problematic content. 

Students should note that the mobile app will remain off during the exam period (with re-evaluation scheduled for this summer) and that additionally the cross-course grade overview report has been disabled. Grades can still be accessed within individual courses. Students using SEM should also ensure that they update Chrome in advance of exams, as a version update in mid-March affected screen recording permissions on macs.

When delivering online exams, instructors should review the guidelines here.

The eClass team’s extended support hours for the final exam period are Monday through Friday 8:30AM - 9:00PM and Saturdays 8:30AM - 5:30PM. 

If you have any questions about these updates or require any assistance with using any of these exam delivery services, please contact us at 

IST eClass Support

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