eClass and Canvas Support
Latest Updates
Oct
27
Alberta Time Zone Change Impacts on DLE Services
Posted by Dave Laurie on 27 October 2026 05:29 PM

Attention Digital Learning Environment Users,

This message contains important information about the upcoming permanent change to Alberta time on November 1st 2026. Since this change may have impacts on any centrally-supported DLE services that involve scheduling and submission times, we have coordinated with our vendors for guidance on minimizing disruptions when the change occurs.

Many of our service providers have advised that there should be no impacts arising from the change as


Read more

Sep
25
RESOLVED: eClass (Read Only) Performance Degradation
Posted by Chris Goetz on 25 September 2026 08:15 PM

UPDATE: The hosting team has resolved the performance issues impacting eClass. Users should no longer experience any slowdowns or errors when accessing the site.

Attention eClass Users,

The eClass (Read-only) service is currently experiencing a degradation. The site is performing slowly or not loading for some users. The hosting team is working to get full service restored as quickly as possible.

We extend our apologies for any disruptions this degradation may have caused. If you have


Read more

Aug
28
Digital Learning Environment News Fall 2026
Posted by Dave Laurie on 28 August 2026 02:33 PM

Attention DLE Users,

We have a number of updates across the Digital Learning Environment for everyone to be aware of.


Read more

Jul
23

UPDATE: The eClass External upgrade was completed early and the site was released at 11:15PM.

Attention eClass External users,

There will be a maintenance outage for eClass External on Wednesday July 29th 2026 from 9:00PM - 12:00 Midnight. This outage is required to perform a version update to the system. Further details are available here.

Please note that while we have booked a 3-hour maintenance window, eClass External will be available as soon as the required changes are complete. 


Read more

Jun
2
RESOLVED: Simple Syllabus Login Problem June 2, 2026
Posted by Dave Laurie on 02 June 2026 10:40 AM

UPDATE: The vendor has applied a configuration change and restored SSO login.

Attention Simple Syllabus users,

Instructors and students are currently encountering an error message when logging into Simple Syllabus. This issue has been reported to the vendor who is working to resolve it as quickly as possible.

It is still possible to access Simple Syllabus content directly through LTI links inside Canvas courses.

Thank you for your patience while the vendor works to resolve this issue.

Regards,


Read more


-->