eClass Support
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Sep 21 |
eClass Maintenance Outage Saturday, September 23rd, 2023 2:00AM - 3:00AM
Posted by Chris Goetz on 21 September 2023 04:05 PM |
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Attention eClass users,
Regards, Read more | |
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Sep 11 |
UPDATE: eClass Outage Monday Evening September 11th, 2023
Posted by Chris Goetz on 11 September 2023 08:49 PM |
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UPDATE: eClass service has now been restored. Hosting teams will continue to monitor the site. Attention eClass users, eClass is currently experiencing a service degradation and has been unavailable since 8:03PM. Infrastructure analysts from our hosting team are investigating and will try to have eClass service restored as soon as possible. Our apologies for this interruption. If you have any questions about this outage, please contact us at eclass@ualberta.ca. Regards, Read more | |
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Sep 6 |
UPDATED: eClass Emergency Outage Wednesday September 6th 2023 10:00PM - 11:00PM
Posted by Dave Laurie on 06 September 2023 04:31 PM |
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UPDATE: The emergency outage was completed early at 10:40PM and access to eClass was restored. Performance has improved but IT staff will continue to be monitor the site closely. Attention eClass users, eClass requires an emergency outage tonight Wednesday September 6th, 2023 from 10:00 to 11:00PM. This outage window will be used by the hosting team to rebuild critical components of the infrastructure. eClass will be unavailable for the duration of this outage window. Please contact us Read more | |
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Sep 6 |
RESOLVED: eClass Performance Degradation September 6th 2023
Posted by Dave Laurie on 06 September 2023 09:31 AM |
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UPDATE: The hosting team made infrastructure changes Wednesday night to address the performance issues. eClass performance remains stable today and support teams will continue to monitor the site for any possible new issues. Attention eClass users, eClass is currently experiencing a service degradation. The site is performing slowly or not loading for some users. IT teams are investigating a resolution to this issue. Our apologies for this interruption. If you have any questions about Read more | |
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Sep 5 |
eClass Performance Issues September 5th 2023 2:30PM
Posted by Dave Laurie on 05 September 2023 02:56 PM |
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Attention eClass users, eClass experienced a service degradation from 2:30PM - 2:48PM today. The site was performing slowly or not loading for some users and some infrastructure components required rebooting. IT teams are monitoring the site to mitigate any further issues. Our apologies for this interruption. If you have any questions about this outage, please contact us at eclass@ualberta.ca. Regards, Read more | |