eClass Support
Knowledgebase: eClass
eClass Known Issues
Last modified on 08 May 2023 10:37 AM

This article lists the current known issues and technical problems in eClass that have already been added to our product backlog for repairs or for which there is already development underway or completed by Moodle core.

Known issues for other tools:

eClass Known Issues:

Issue/Problem Summary Known Workarounds
Rubric display issue Text heavy rubrics will escape the modal and no scrollbars are produced.

Users can use the browser to zoom out until text is visible. Unfortunately, this may result in very small text until Moodle HQ resolves issue.


Zero scores in cloze questions cause scoring errors for quiz attempts If a zero is added inside the cloze syntax as the score for a question, the entire quiz attempt receives a zero score. 

Moodle's cloze documentation states that scores must be positive integers. If a cloze question needs to have no correct answer, the question can be zeroed out on the edit quiz page.

.png files are not converted into online grading format When students submit .png files into assignments, these are not compatible with the online grader and will display the message 'Some of the files in this assignment can only be accessed by direct download.'

Instructors can download the submitted files and grade them offline or require that their students submit in other formats.

Smart Exam Monitor appears to work correctly for student, but records a black screen Sometimes, instructors report receiving proctoring data showing black screens, and the exam video/screen recording are blank

According to the vendor, this is due to network/firewall conditions. In the past, using VPNs, guest wifi networks, or connecting from some countries have been the cause. Students should be directed to use a different wifi network or reach out to eClass support for further troubleshooting. If on a UofA campus, students should always connect to UWS to avoid troubles. 

Chart and graph data for student course logs are displayed 1 day too early after DST ends Instructors viewing student logs through Participants > Student profile > All logs will see activity listed one day too early if they are accessing after DST ends.  

The list of logs below the graph and chart are correct so they should be used instead. This bug has been reported to moodle HQ. MDL-60839.

Adding an external tool, or certain externally linked activities such as Google Assigments or Zoom throws an error related to an "LTI signature" or "secret code" A glitch in a January 2023 moodle update caused a bug for some users related to autofilled passwords

A quick workaround is to log in through an incognito/private window to create the activity. 

To resolve it permanently, Use your browser settings to remove any autofill entries for ""

Drag and drop into text answers will overflow and cause legibility issues Drag and drop into text answers will overflow if the string is longer than the box and cause legibility issues in quizzes.

If possible, find shorter strings as answer types. Currently, boxes are fixed in size to prevent drop areas to become too large. Issue has been submitted to Moodle HQ for improvement. MDL-76618

Revising a matching question (and regrading a quiz) results in student answers showing 'deleted choice' If a quiz needs to be revised, and a Matching question is involved, the revision and regrade will result in a score deduction due to the revision showing 'deleted choice' as chosen by students. There is no current way to correct the issue. Reverting the change and regrading will restore the answers and grades. The only option is to manually grade students who have been impacted.
Content doesn't copy into a new course if the original course has a topic name that is just a space. When you are requesting a course with the Course Creation Request System, and you are copying content from a course that has a topic name that is just a space (perhaps to make it look blank), then the Course Creation process will fail to pull the content from the original course into your new course. Edit the topic name so that it is not just a space, and then when you request a course, it will copy the content in. 

Requesting a second Non-Credit course in a row causes the screen to go blank.

If you request a non-credit course in the Course Creation Request System, and you submit the request, if you click on "New Request" and try to request another non-credit course, the screen is blank with no information to add.

When you are requesting a second non-credit course, choose "Credit Course" first, and then go back to the previous screen, and then you should be able to choose "Non-Credit Course" with the fields to fill out there.

HTML tags in topic titles stalls course creation requests

A rare bug where accidental inclusion of html tags in a topic title will cause course creation to fail.

Remove the HTML tags from the topic headers.

Student image file submissions in assignments appear cropped in the PDF annotator for instructors.

Image file submissions taller than 2:3 ratio will be cropped, resulting in some lost image data which may prevent the grader from grading everything visible.

Download the files and view them off eClass.

A better solution would be to advise students to send images that are within the 2:3 ratio. The simplest suggestion would be at request for square image files (i.e. 1:1 ratio).

Issue has been submitted to Moodle HQ:

Assignments appear zoomed in when grading in the PDF annotator, requiring scrolling to read student submissions


The magnification level was changed to address a previous, more urgent issue where marker's annotations weren't placed accurately. Developers are currently investigating a more comprehensive solution.

Use the zoom out/in tools in your web browser, available from the three dots or bars menu at top-right in chrome/firefox, or by holding the Control key (Command on macs) and pressing minus to zoom out, plus to zoom back in. 

Certificate does not render - no text (border only - if applicable) Certificates containing broken image URLs automatically results in rendering blank. This was recently discovered during the Google Drive privacy update. Many image URLs became broken, resulting in certificates that do not render.

Remove the broken URL or link to a working URL in your certificate embed code.

 eClass sometimes freezes for students when they have the Proctorio extension is enabled in Google Chrome  Sometimes when students are taking quizzes or other activities in eClass and they have the Proctorio browser extension enabled, eClass will entirely freeze.

 We have seen this happen predominantly when courses have a large question bank, such as 15+ pages worth of categories in the question banks.

For students: Disable the Proctorio extension entirely when not using Proctorio.

If you change an answer in one part of a Matching Question, then that answer will be removed everywhere in the question. If you have a question that is in the Matching question type, and you edit one of the answers (say it is originally "True" and it's meant to be "False"), then the original answer will be removed from the question, even if it's used elsewhere (so any answer that's set to "True" will be saved as "[Deleted answer]".

 Unfortunately, this has been reported to Moodle HQ, and this issue looks unlikely to be fixed.

You will either have to manually grade the question or regrade the question so that it is out of zero.

Special characters not displaying as desired for some users. Certain characters, including Latin, may not display display properly for some users depending on their browser font settings. e.g. /ɪ/

It is recommended to do a display test for students prior to using special characters in exams, assignments, etc.

For user configurations, e.g. chrome://settings/fonts - ensure that the sans-serif font is NOT set to Verdana as it has been known to impact the display of Latin characters.

Exported gradebook spreadsheets don't match Bear Tracks Spreadsheets exported from eClass and Bear Tracks show slight differences in the sort of order of names including spaces, hyphens, and apostrophes. Instructors should take care if trying to merge grades in spreadsheets exported from the 2 systems and/or use the eClass gradebook to calculate grades then export these in the Bear Tracks format for direct upload.
New course creations fail when based on courses containing Cloze questions. eClass has detected the failure of courses created based on imports from courses containing Cloze questions. (Re)Request courses excluding the import of quizzes/question banks and then rebuild quizzes in new target course. Issue affects previously built Cloze questions pre-upgrade.
Instructors may experience slow load times in large courses using the Collapsed Topics or Collapsed Topics with Collapsed Labels course format. When using one of the Collapsed Topics course formats, there is a default setting within the course format that will cause the course page to load slowly for instructors/designers/TAs. This issue does not impact students. The page is loading slowly in large courses due to the course format setting "Show additional information for: assignments, quizzes, choices, feedbacks, lessons and databases in the course" being set to 'Yes'. Instructors who do not wish to experience the slow load time can change this setting to 'No'. Changing this setting will disable the feature for the instructor to view the number of student submissions under activities (and for students to view their individual activity submission information), but it will drastically improve page load times.

Group Peer Assessment Report does not include comments during the export to spreadsheet.

The exported data from a Group Peer Assessment Report contains responses except the comments left by users.

Data would have to be manually transferred if need be. Issue has been placed in eClass backlog for development. 121444 PPP-213

Whole forum grading gives JSON error or fails to load (spins).

When accessing Whole Forum Grading, the interface spins and loads and/or gives a JSON error when accessing a non-student. This may be caused by special characters (including tab-characters, etc) in the subject of the post.

Removing the special character should resolve the issue. Moodle is aware of the issue: 

Multiple quiz attempt windows can lose data

If students have multiple windows, tabs, or devices open on the same quiz attempt, the automatic submission at the quiz deadline or time limit may not submit their answers.

Keep online one view of a quiz open at a time and/or ensure that you submit the attempt manually from the attempt window that contains the saved answers.

NM Cloze questions ignore symbols or special characters and anything typed after in answer

Numeric Cloze questions will ignore inputs following a special character in a student response.

Communicate to test takers not to input such characters in their answers.

Issue identified by Moodle HQ: 

Correct Answer tool-tip displays backslash in Quiz answers using special characters.

Quiz questions using reserved system characters may be used when preceded by a backslash (escaping character). However, if the upon reviewing quiz results, if enabled, the Correct Answer tool-tip will show the backslash which may cause confusion for students.

None currently. Instructors are to be aware of this issue and communicate this to students if they experience this scenario.

Issue submitted to Moodle HQ:

Some .rtf files won't display in assignment grading interface

When students use the google file repository to automatically pull files larger than 5MB from their drive into eClass as assignment submissions, the assignment grading page shows an error.

This issue is on the moodle tracker; students can download the file from their drive to their machine first and then drag-drop it into their assignment submission.

Bullet items pasted from an external source into eClass content causes major formatting issues.

Sometimes, when bulleted items from an external source like a webpage, MS Word, etc, are pasted into eClass content, the result is a major formatting issue that makes the screen extremely difficult to read.

When pasting bullet items, users are recommended one of the following:

- Paste without formatting
- Paste, remove the bullets and add bullets using the editor

If trying to troubleshoot the issue, locate and edit the content pasted recently, and perform one of the options listed above.

Procedure for repairing issue


Cloze question (NM) ignores symbols or special characters and anything typed after in answer.

Students answering NM questions with a special character will not be graded properly as the answer including and trailing the special character will be ignored when read.

Use SAC instead of NM for these questions. (replaced by

DemoStudent View may have issues viewing advanced CSS styling.

Advanced users of eClass may work with advanced CSS stylings for their content. While it will display properly for most users, the DemoStudent View specifically may have trouble viewing it properly.

View without using DemoStudent, i.e. switch role to student or use any other role type.

Over-padded embedded audio controls.

Embedded audio displays with a significant amount of padding around controls causing overly widened display areas. This affects most resource types, but is most noticeable on Page resources.

None. Issue has been submitted to Moodle HQ.

Text editor continually expands to the right when typing/pasting unbroken strings.

Users pasting or typing content such as long and unbroken (no spaces) strings, such as long URLs, will see that the textbox will continue to expand outward to the right, making content editing difficult to see.

None. Issue has been submitted to Moodle HQ.

Malformed Cloze Questions/Answers

Making modifications to Cloze Questions results in broken questions/answers and/or corrupts order/answer data.


 Do not:
  • add or delete questions
  • change the questions order in the text
  • change their question type (numerical, shortanswer, multiple choice)

We recommend that you make changes using the HTML text editor instead of the RTF editor in eClass to ensure that you do not accidentally inject new formats or behaviours into the Cloze question that you are modifying.

Unable to use ratings or grade Anonymous Forum activity. 

The Anonymous Forum settings show functionality for Ratings and Grades, but when trying to rate or grade, there are no options available.

None - this is a misnomer. Anonymous Forums are fully anonymous and thus have no mechanism for receiving ratings or grades. These settings are to be ignored.

Courses missing in Left-Navigation

Users are unable to find the course they are enrolled in under the left-navigation.

Reliability issues with the left-navigation. Instead, use the Course Overview block on the eClass Dashboard to locate enrolled/created course.

DemoStudents cannot see embedded videos.

When instructors log in as their DemoStudent, they are unable to see embedded content (i.e. YouTube, etc).

Switch role to Student from the user profile menu to see a more accurate representation.

PDF does not properly convert document - appears misformatted

Some student-submitted files become misformatted and appear shifted after conversion by the PDF annotator. 

No workarounds. Please send examples to eClass SUP-592 126065

PDF's captured from some 3rd party apps are unloadable by the inline-grader's document converter. 

Students sometimes use 3rd party image-capture (document scanner) apps to produce PDF files that they submit for assignments in eClass. The document converter in eClass will sometime stall on these files and prevent further activity in the same window.

Download the student's assignment file, and grade from the quick grading (view all submissions) screen. If an instructor encounters a file that stalls their session they should log out and then use the workaround above to access the problem file. This item is under investigation.

Some assignment submissions not viewable by inline-grader - document converter does not load and locks up browser session.

Some student-submitted files lock up the document converter in eClass when trying to view it using the inline-grader in the Assignment activity.

Download the student's assignment file, and grade from the quick grading (view all submissions) screen.

Clear cookies and restart your browser if your session is locked. This issue has sometimes been associated with using the eClass Confetti Chrome extension.

Word limits and word counts are missing from quiz essay questions. Users have reported the word count and limit tools are missing from quiz essay questions. The word count feature exists in essay quiz questions when the standard text (ATTO) editor is selected, ie. students can see how many words they have written, but there is no option to limit essay submissions to a specific length. Instructors must use an assignment activity if they need to limit online submissions to a particular word count.
Student responses are unreadable if tables are used in the response template. Essay questions using tables in their response templates cause visual issues for graders. During the grading process, student answers with the tables, become shifted and rows and columns no longer align to how they originally were presented. There is no fix for this issue and complex tables should be avoided at all costs. Some users have copied and pasted answers into Word, Google Docs, etc, and have partially legible results.
Use group or secondary CCIDs to access eClass. Users have requested the ability to send forum announcements within eClass using secondary or group email addresses. Only primary CCIDs can access eClass due the user account requirements of the application. Group mailing and email management is possible using gmail.
Gradebook setting 'Show totals excluding hidden items' setting displays incorrect calculated grade items for students

Calculated grade items render incorrect values for students in the gradebook user report when the 'Hide totals if they contain hidden items' course grade setting is set to 'Show totals excluding hidden items'.

If you need to have calculated grade items, it is recommended to not use the 'Show totals excluding hidden items' setting at this time.

Quiz Calculated Questions - dataset settings ignored

Datasets generated for Calculated Questions in Quizzes will continue to produce values with decimal places despite setting values to contain no decimals.

Bug has been reported to Moodle HQ:

No option to preview letter grades.

Provide an option to show letter grades to instructors but not to students when finalizing course assessments.

It is possible to hide the course total from students and set its display to 'Real (letter)' to have side-by-side view of the raw scores and resulting letters.

Badges require a unique name

Users cannot create a badge that has the same name as any other badge currently available on the site (each badge name must be unique).

We recommend appending your course name and the term/year to your badges to ensure that each name is unique. For example, a badge named 'Merit Badge' should instead be 'MATH 100 Merit Badge 2017'.

Grades are not displayed to students after disabling marking workflow filter

If students' assignment submissions have been graded with the marking workflow filter enabled, disabling the marking workflow filter will make feedback comments visible but not grades.

Rather than disabling the marking workflow filter to display grades, set the marking workflow state to Released to make grades visible to students. For more details, see Controlling Release of Grades to Students using the Assignment activity.

Errors when importing grades over 100

Spreadsheet uploads into the gradebook do not function when any scores are over 100.

Grades over 100 can be manually added to the eClass gradebook.

This is a known issue at Moodle HQ. (

PDF files set with the 'Embed' display setting do not render on iOS devices

If an instructor uploads a PDF file and changes the Display setting to 'Embed', the file will not embed or display properly on iOS devices.

This appears to be an issue with iOS devices being unable to display the embedded file.

Instructors are advised to not use the 'Embed' display setting for their PDF files. If using the embed setting is required, you may need to advise students that accessing the embedded files will only be possible on non-iOS devices.

Duplicating rubric criteria containing 2 levels introduces a 3rd 'undefined' level

Using the duplicate mechanism for rubric criteria does not function cleanly when rubrics are set up with only 2 levels.

The only workaround is to delete the unwanted 3rd level.

This issue has been reported to Moodle HQ.


Greater duration for forum edits.

Provide more than 30 minutes for students to make changes to forum posts.

The forum editing time limit is required since forum posts can be submitted for assessment. Replies with corrections are possible after the editing deadline has passed and it is also possible for students to compose their posts in a separate tool, for example google docs, and post them to eClass after drafting.

Switching tabs in a tab display breaks videos that were embedded using the Media button in the editor.

If a video from a streaming service (YouTube, for example) is embedded using just its link via the Media button in the editor, switching tabs will break the player.

The workaround is to embed a video using the <iframe> embed code provided by the streaming services, relying on their player. An example of embedding videos this way can be seen in this article, which outlines embedding videos from Google Drive.

Images within labels in the Collapsed Labels course format.

Images and longer blocks of text are not displayed in labels in the Collapsed Topics with Collapsed Labels course format.

This is expected function of the Collapsed Topics with Collapsed Labels course format. This format is a locally-developed custom tool that only operates under very specific conditions - please see here for instructions for how to use the Collapsed Topics with Collapsed Labels course format.

Videos embedded with the Google File Embed activity aren't carried over when transferred from one course to another.

When transferring content from one course to another, the videos added to a Google File Embed activity do not transfer over, leaving an empty Google File Embed that needs to have a video added to it again.

Either add the video again, or avoid this by sharing the URL for the video hosted on Google Drive, as per the last note in this article.

Students cannot see Marking Guide criterion descriptions when used with Whole Forum Grading

When using a Marking Guide with Whole Forum Grading in a Forum activity students are not able to view the Criterion descriptions before or after being graded. 

Bug has been reported to Moodle HQ:

Include a PDF file with the criterion and descriptions in the Forum description or on the main eClass page so students are aware of what the criteria for the forum post are - please see here for instructions on adding a file. 

You can also post the criterion and descriptions in the description of the Forum. 

Instructors cannot (or can only partially) publish quizzes from Respondus that use Random Blocks

Instructors may receive error messages such as:
- "Errors, unrecognized response"
- "Errors, unable to complete"

Upload your quiz without Random Blocks. Then, create/organize your question bank categories accordingly and build the randomized questions in your eClass quiz.

See Using the Question Bank at this link.
See Adding quizzes at this link.
See Add a random question at this link. (Part 3)


 Whole Forum Grading doesn't save grades if you are using both an advanced grading method like a Rubric or Marking Guide and a Grade scale at the same time  If, when setting up the grades for Whole Forum Grading, you use both a scale, such as the Improved Letter Grade Scale, and an advanced grading method such as a rubric or scale, then the grades will not save.

 You have to choose whether you want an advanced grading method or a scale. If you want to use a scale, you have to use Simple direct grading. If you want to use a rubric or a marking guide, you have to use point grading, not a scale.

 A Random Question made from a category of Descriptions will not pull any of the descriptions into the quiz  If you have a category that is entirely made up of the Description question type, a random question in a quiz based on that category won't pull any of the descriptions, and if there is only descriptions in that category, will cause an error.  Instead of using the Description question type, use another question type, such as the Essay question type. You could then set the random question to be out of 0 marks. 
Whole Forum Grading doesn't save the grade when you grade with decimals If you try to grade a student in Whole Forum Grading with a mark that has a decimal in it (e.g. 5.5, 75.25), then the grade won't save  Either adjust your grading so that you only grade with whole integers (e.g. 100, 10), or override the grades for the Whole Forum grading in the Gradebook.
Specific quizzes won't download excel or .csv reports when viewing results- the downloaded file has a broken filetype and a name ending in "amp." If a quiz has an ampersand (&) in the title, chromium-based browsers (Chrome, Edge) will rename the downloaded file, resulting in a file that doesn't seem to open. The resulting file will open if you append ".csv" or ".xlsx" to the file name, as appropriate. You can also just rename the quiz without using an ampersand. 
When creating an assignment, selecting the "AutoCAD" file types as accepted file types on the settings screen gives an "unknown file type" error For most file types, selecting the category will select all of the file types contained within. In the case of "Autocad", the word autocad is counted as a file extension and is invalid. Instead, when choosing from the list, click "expand" and manually select the .dwt and .dwg extensions without checking off "autocad" itself. Alternately, you can type the extensions into the field manually. 
Feedback activity gives an error screen when trying to download .csv or excel reports of responses Similar to quiz reports, ampersands or commas in the activity's title trigger an error in Chromium based browsers (Chrome, Edge) Edit the activity's title to remove commas, ampersands, or other special characters 

All-or-nothing Multiple Choice questions display no options when test is taken using eClass Mobile (App)

When a student takes a quiz (activity) on eClass, the responses for All-or-nothing Multiple Choice questions do not get rendered. As a result, they only see the question, but cannot answer it.

Check the quiz activity for this question type. If it exists, advise students to take quiz via web browser on a standard notebook/desktop device instead of the app. 

Advanced Usage reports are not functional Clicking the 'Add report' or 'Schedule report' buttons in the Advanced Usage reports does nothing eClass developers are working on a fix for this issue. Some similar data may be found within the regular usage reports or within specific activities. Please contact eClass support for any assistance. Issue resolved August 2022.

Links to uploaded files in a Page resource gets 404 unless opened in browser (Android) (Resolved)

When accessing links within a Page resource via the Android mobile app, user will get a 404 error.

Open the page resource in a browser outside of the mobile app. Issue has been reported to Moodle HQ and is currently in their backlog. MOBILE-3684

Error when subscribing the support portal news feed emails


When a user tries to enter their email address to sign up for email news alerts on the eClass support portal, they receive an error Update June 2022 eClass support is working with hosting and the vendor to get the issue resolved. In the interim, users can be subscribed manually by contacting eClass support.

Highlighting tool in PDF Annotation plugin is not functioning


Selecting specific portions of a text to provide an annotation for is not currently functioning. (Note: this is for social PDF annotation plugin and does not affect the assignment grading PDF conversion.)

Update June 2022 This bug has been resolved in a newer version of the plugin which will be updated during the next eClass outage. In the interim, users can drop a marker onto the PDF near the desired text snippet and make any comments required.

Drag and Drop Marker Question Type: Saves incorrect marker positions or lost markers 


Test takers may experience positioning issues, frozen markers, or missing markers after reviewing previously answered drag-and-drop question types in quiz activities. 

Update June 2022 Moodle HQ has addressed the issue and is preparing for a fix in the upcoming version.

Chrome Update causes issues for instructors changing course format settings (Resolved) Chrome (version 93.0.4577.63) breaks the ability for instructors to change the format of a course through the course settings

Update June 2022 Update to the latest version of Chrome.

Downloading Annotated PDF feedback files from the Assignment activity does not accurately place annotations compared to interface.(Resolved) The annotations made on an assignment will shift in placement when viewed after downloading the annotated PDF external to eClass which creates challenges for context-specific comments and markups made by the instructor. Update June 2022 Currently under investigation by eClass team. Students are advised to view the annotated comments via eClass rather than downloading the PDFs until this is resolved. 

Quiz display flickers for students

A small number of students experience a rapid flickering of questions during a quiz where the size of the question panel continuously adjusts itself. The issue appears to only affect windows users using Chrome.

Update June 2022 The issue normally is resolved by clearing the Chrome browsing data (cached images and files) or by switching browsers. The eClass team is investigating and working towards a permanent fix.

Whole Forum Grading gives 'Invalid Response' error (Resolved)

When using Whole Forum Grading, adding visibility Restriction settings or making the Forum not visible to students, will cause an 'Invalid Response' error to appear when trying to grade students.

Remove Restriction(s) or make forum available during grading.

Issue identified at Moodle HQ.

Workshop scheduled allocation and phase switch


The Workshop activity skips the scheduled allocation step when the activity availability is set to automatically switch to next phase after the submissions deadline.


Update June 2022 None. Issue has been submitted to Moodle HQ. 

Quicklist function broken 


When grading assignments using the PDF Annotator, quicklist items cannot be recalled when making comments.

Type a character first, then select the Quicklist item.

Issue has been submitted to Moodle HQ.

Assignments with Group Submissions and Marking Workflows will not automatically release grades to grader report. (Resolved)

Assignments that use both Group Submissions and Marking Workflows experience an issue where Released grades do not automatically transfer to the Grader Report.

Update June 2022 Enter the grading interface in the assignment, and click Save (buttons) which will then transfer the grades to the grader report.

Update February 2020: Expected to be resolved by May 2020 annual upgrade.

Maximum number of courses users can hide in Course Overview block is random. (Resolved)

Users hiding courses from the Course Overview block on the eClass dashboard will reach a maximum that is seemingly random as it differs between user-to-user.


Update February 2020: Expected to be resolved by May 2020 annual upgrade.

A highlighted but hidden topic in OneTopic format gives permissions error(Resolved)

If a student accesses a course and clicks the section-0 tab in a course with OneTopic format that has highlighted but hidden sections, it gives the error message:

Sorry, but you do not currently have permissions to do that (View hidden sections).

Update June 2022 Remove highlights from any hidden topics.

Issue has been reported to Moodle HQ:

Missing markup layers in the assignment activity document conversion (Resolved)

Certain files including .PNG images, some form-filled PDFs, PDFs with existing overlaid annotations, and text comments added to MS Excel files are not displaying in the converted PDF in the quick grading view.

Download the student's assignment file, and grade from the quick grading (view all submissions) screen.

Update June 2019: eClass developers have fixed the issue and submitted the issue to Moodle HQ  -

Email address remains hidden regardless of profile settings (Resolved)

In the course's Participants list, email addresses remain hidden from other students regardless of the 'Email display' setting in the user profile.

Update June 2019:  the issue is resolved. Email addresses are not displayed on the participant list itself - students must click peer's names and view the information on their profile.

Accessing eClass Using Microsoft Edge (Resolved) MS Edge is the replacement for Internet Explorer in Windows 10. A number of users have reported problems using eClass with MS Edge, including an inability to login, problems viewing PDF content, and issues with the editing tools.

There are a number of fixes in the Moodle product backlog. Until these are incorporated into eClass, users should use one of the recommended browsers to access eClass - Firefox or Chrome (see eClass Recommended Browsers and System Set Up).

Update February 2020: Expected to be resolved in May 2020 upgrade

ePortfolio Group Creation for Courses Fails The group creation tool inside courses will fail if any students in the course have not yet logged in through eClass onto the ePortfolio service.

eClass support can assist in this process when students are no longer enrolled in courses or when other problems occur. A bug for this issue has been added to our backlog.

Problems with csv gradebook import and mis-formatted data

(Resolved by last eClass upgrade)

Rows with data but without student identifiers are uploaded into the preceding row without errors being thrown

Ensure that there are no extra data rows in csv spreadsheets being uploaded into eClass.

This issue is being worked on at Moodle HQ.


Switching from Forced to Auto-subscription mode in Course Announcements forums removes subscribers (Resolved)

If an instructor switches the course Announcements forum from the default subscription mode of 'Forced-subscription' to 'Auto-subscription' all students will become unsubscribed from the forum.

The subscribers can be restored be switching back to forced subscription (or to another subscription mode like optional and then back to auto-subscription.)

This is a known issue at Moodle HQ. 


Completion Tracking options are visible for Anonymous Forums. (Resolved)

Anonymous Forums are designed to scrub user information from logs, posts, and email notifications in an effort to be truly anonymous. If completion tracking is enabled in a course, the completion tracking options appear in the settings for Anonymous Forums even though there is no information logged that can be tracked.

The only workaround at the moment is to refrain from using completion tracking in Anonymous Forums, and use the Forum activity if completion tracking is required.

Update February 2020: Completion Tracking options have been removed from Anonymous Forums. 

Resetting Dashboard to default results in errors being thrown. (Resolved)

There is currently an issue where going to Customize this page in the top right corner of your dashboard, and then on Reset page to default, will return an error after clearing some of your blocks.This is currently under investigation.

There is no workaround outside of manually removing blocks at this time. We are investigating the issue, and will remove this known issue as soon as it has been resolved.

Update February 2020: Resetting the page to default no longer returns an error after clearing your blocks.

Time shown under Last Post column in Forums (Resolved)

The date and time shown under the Last Post column in Forums is only referring to the date and time for the original post rather than any subsequent replies to the thread.

Update June 2019: The issue has been fixed.

Update February 2020: In the May 2020 annual upgrade, Last Post does not display time.

Selecting a section in a course using the Collapsed Topics format causes the section above to be unresponsive. (Resolved)

When the Collapsed Topics course format is used, clicking on a section title or clicking on Save and return to course when editing content in a section will cause a small area above the section to be unresponsive.

The workaround at the moment is to remove the selector in the URL (#section-x) or click on your course name at the top of the left-nav.

Update February 2020: The issue has been fixed.

Course request will fail if requested by unconventional CCID variations (Resolved)

A user who has signed into the U of A password portal using anything but the lower case provided. Usernames are case sensitive and the enrollment will fail as it cannot locate CCID's with capitalizations.

Ensure that letters of the CCID are only in the lower case. Users relying on using autofill/autosaved form or username/passwords should clear this data and log in again using the accepted convention.


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