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Dec
13
eClass Assignment Grader Problems December 8th - 11th 2024
Posted by Dave Laurie on 13 December 2024 04:48 PM

On Sunday December 8th at 12:30AM, an unanticipated system issue occurred that affected the assignment grader in eClass. The issue was identified and fixed on Wednesday December 11th at 10:00AM, but any assignments submitted or graded during that time window will display blank pages in the instructor grading panel.

eClass support has a manual process to restore any missing submissions so that they will work again in the grading interface. Unfortunately, the process can take up to a business day


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Dec
9
RESOLVED: eClass eMail Notification Delays December 9th, 2024
Posted by Dave Laurie on 09 December 2024 06:13 PM

UPDATE: This issue had been resolved and the backlog of eClass messages are now being processed. Notifications should all be sent in the next few hours.

Attention eClass users,

Email messages from Announcement forum posts are currently not being sent. eClass developers are investigating and working to get this resolved as soon as possible.

As an alternative in urgent situations, instructors can send email using Bear Tracks.

If you have any questions about this issue, please contact us


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Sep
17
RESOLVED: Canvas Approved Student Accommodations Dashboard Issue
Posted by Dave Laurie on 17 September 2024 11:03 AM

UPDATE: This issue has been resolved.

Attention Canvas instructors,

The Approved Student Accommodations external tool is currently not functioning correctly in Canvas. The tool will load but complete lists of students and their accommodations will not display unless there are 10 or fewer students enrolled in the course.

IST eClass developers are working on a fix for this issue.

At this time, instructors should validate all student accommodation information directly in the ASC Clockworks


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Aug
30
eClass Team News for Fall 2024
Posted by Dave Laurie on 30 August 2024 11:59 AM

Attention eClass and Canvas users,

Welcome back staff, faculty, and students as we embark on the first semester of the U of A’s transition to our new LMS! It will be an exciting time as early adopters begin to use Canvas and many others prepare for the Winter 2025 launch. At the same time, eClass will host most Fall 24 courses and will continue to be supported. Updates on these different phases of the overall project are available on the Ticket to Launch website.

Canvas early adopters launching


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Aug
15
Fall 2024 Canvas Credit Courses Can Now Be Created
Posted by Dave Laurie on 15 August 2024 02:49 PM

Attention eClass Users,

As the U of A community continues our transition to Canvas, users will begin seeing new options and processes to get started in our new LMS. The first of these major changes has arrived with the ability to request Canvas Fall 2024 credit courses in the Course Creation system.

Requesting on Canvas at this time is entirely voluntary so instructors should consult with their Faculty or Department and review the different transition project phases to determine the right


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Jul
12
eClass Major Outage Schedule 2024-2025
Posted by Chris Goetz on 12 July 2024 03:31 PM

Attention eClass users,

eClass requires regularly scheduled outages to perform necessary updates and maintenance on specific dates designed to minimize the impact to the majority of users.

For the coming year, full 24-hour maintenance windows for eClass are scheduled for the following dates:

  • August 24th, 2024
  • January 4th, 2025
  • May 3rd, 2025
  • June 21st, 2025

Each outage will run from 12:00 AM to 11:59 PM unless otherwise posted. eClass will be unavailable for the duration of each outage,


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