RESOLVED November 7th, 3PM: After thorough testing, the vendor triggered the data fix at 2PM this afternoon. We have validated that the Canvas grades for student's STACK assignments have been restored to their previous values.

UPDATE November 6th, 6PM: We had a productive meeting with the vendor today and together identified the source of some false-positive data in the query. We will complete one more round of testing tomorrow and should be able to restore all changed grades to their

Attention Canvas STACK users,

The U of A’s Canvas-integrated STACK service will undergo a required version upgrade on Thursday November 13th 2025 from 6:00AM - 10:00AM. This upgrade will resolve the problem where instructors are not able to duplicate their quizzes.

The STACK service will be unavailable during this window. Any students accessing linked assignments will see an alert that the site is undergoing maintenance.

Please let us know if you have any questions.

Regards,
IST Canvas

RESOLUTION: The vendor announced that all services were restored and confirmed functional at 7PM.

Attention Canvas users,

Instructure is currently reporting degraded performance for Canvas due to ongoing issues with their underlying hosting provider AWS. Some users may encounter slow page response times, documents failing to display, or images failing to load.

The vendors are working to resolve the issue as quickly as possible.

Regards,
IST eClass

UPDATE Sept 23, 1:00PM: The vendor identified an infrastructure bottleneck last night and made further changes to the environment to correct the issue. The service has not experienced continued degradation so far today and the vendor is continuing to monitor for further problems.

UPDATE Sept 22, 2:00PM: Some users have continued to encounter problems over the weekend. The vendor is still actively working on this problem and exploring a number of different causes and solutions. Please be patient

Attention Canvas Instructors,

As we launch the first term delivered fully on Canvas, we have a number of important updates across the Digital Learning Environment for instructors to be aware of.

A number of important new features are now available in Canvas:

• Differentiation Tags: Instructors can now group their students into functional units that can be used to filter the gradebook, student lists, and provide a mechanism to provide different due dates

Attention ExamLock Users,

Please be advised that the ExamLock service will be decommissioned on December 31st, 2025.

With the transition to Canvas, the UofA has selected Respondus Lockdown Browser and Monitor as our new remote exam security and monitoring application to replace ExamLock. Instructors using Canvas will need to switch to this new application when delivering remote exams. 

Since eClass has entered a read-only state, there should be no active exams being delivered on eClass