UPDATE: Services were restored at 3:30PM. IST analysts are continuing to monitor all systems.

Attention Canvas Users,

The U of A is currently experiencing degraded internet connectivity with many sites partially or completely inaccessible. Users who are already signed in to Canvas may be able to continue working but it is currently not possible to access the U of A single sign-on service.

Analysts are working to get services restored as soon as possible.

Regards,
IST eClass and Canvas

Happy New Year!

Welcome back staff, faculty, and students as we begin the Winter 2026 term, our second full term full on Canvas.

Instructors who are teaching in the new LMS for the first time should review the following important Canvas resources:

• Key changes in Canvas
• Getting Started with Canvas (Training Resources)
• Controlling student access in Canvas
• Getting Support for Canvas

As an important reminder, the gradebook in Canvas is a fair bit different than what we are used to so

Attention eClass users,

There will be a scheduled maintenance outage for eClass and eClass External on Wednesday, December 17th, 2025 from 9:00AM - 10:00AM. This outage is required to perform a version upgrade for these services. 

eClass and eClass External will be unavailable for the duration of the maintenance window. If you have any questions about this scheduled outage, please contact us at eclass@ualberta.ca.

Regards,
IST eClass

Attention Canvas Instructors,

Several new features and changes will be taking effect starting in December 2025 across the Digital Learning Environment (DLE).

Scantron Export Improvements

TSQS has re-formatted their scantron instructor export sheets so that they can be more easily uploaded into Canvas. The former process involved rebuilding the spreadsheet but the basic TSQS export files (with or without the comments selected) can now be directly imported into course gradebooks. Exports

RESOLVED November 7th, 3PM: After thorough testing, the vendor triggered the data fix at 2PM this afternoon. We have validated that the Canvas grades for student's STACK assignments have been restored to their previous values.

UPDATE November 6th, 6PM: We had a productive meeting with the vendor today and together identified the source of some false-positive data in the query. We will complete one more round of testing tomorrow and should be able to restore all changed grades to their

UPDATE: The STACK outage has been completed and the site is now running normally.

Attention Canvas STACK users,

The U of A’s Canvas-integrated STACK service will undergo a required version upgrade on Thursday November 13th 2025 from 6:00AM - 10:00AM. This upgrade will resolve the problem where instructors are not able to duplicate their quizzes.

The STACK service will be unavailable during this window. Any students accessing linked assignments will see an alert that the site is