RESOLVED March 4th, 2026, 9:30AM: Instructure has released a hotfix that has repaired this problem. Students will no longer see the 'Access denied' error when reviewing completed quizzes that have 'Until' dates applied.

UPDATE March 4th, 2026, 8:00AM: Instructure is validating a solution but have advised that there is additional complexity since student permissions are involved. They have not been able to provide a timeline for the fix being released.

Where possible, instructors with

Attention Canvas Users,

Our vendor has announced two upcoming maintenance periods that are required to update all SCORM content and activities in Canvas. This work will be completed in two phases during the following time windows:

• February 4, 2026, from 8:00 PM to Midnight

• February 11, 2026, from 8:00 PM to Midnight

During these windows, Canvas SCORM will be unavailable. All other Canvas functionality is expected to remain fully operational.

Thanks for your patience during these

UPDATE: Services were restored at 3:30PM. IST analysts are continuing to monitor all systems.

Attention Canvas Users,

The U of A is currently experiencing degraded internet connectivity with many sites partially or completely inaccessible. Users who are already signed in to Canvas may be able to continue working but it is currently not possible to access the U of A single sign-on service.

Analysts are working to get services restored as soon as possible.

Regards,
IST eClass and Canvas

Happy New Year!

Welcome back staff, faculty, and students as we begin the Winter 2026 term, our second full term full on Canvas.

Instructors who are teaching in the new LMS for the first time should review the following important Canvas resources:

• Key changes in Canvas
• Getting Started with Canvas (Training Resources)
• Controlling student access in Canvas
• Getting Support for Canvas

As an important reminder, the gradebook in Canvas is a fair bit different than what we are used to so

Attention eClass users,

There will be a scheduled maintenance outage for eClass and eClass External on Wednesday, December 17th, 2025 from 9:00AM - 10:00AM. This outage is required to perform a version upgrade for these services. 

eClass and eClass External will be unavailable for the duration of the maintenance window. If you have any questions about this scheduled outage, please contact us at eclass@ualberta.ca.

Regards,
IST eClass