Attention eClass Users,

At approximately 11:00 AM on July 2, 2024, users were not able to connect to eClass or any pages located at https://support.eclass.ualberta.ca.

Technical teams resolved the incident by 13:00.

Users still experiencing issues should try resetting their browser cache and contact eclass@ualberta.ca for persisting issues.

Further details regarding the issue may be found at:

UPDATE: The outage was completed early - eClass was released at 1:10AM.

Attention eClass users,

There will be a scheduled maintenance outage for eClass on Saturday, June 22nd 2024 from 12:00AM - 11:59PM (24 hours). This outage is required to perform a minor version update to eClass. 

Please note that while we have booked a 24 hour maintenance window, eClass will be available as soon as the required changes are complete. We will be sending an additional announcement once access to eClass has

UPDATE: The vendor has resolved this issue.

Attention eClass Users,

There is an active issue with Zoom's integration service that is preventing users from accessing Zoom via eClass. The vendor is aware of this issue and their analysts are currently investigating.

Zoom meetings themselves are not affected so instructors can still deliver any scheduled lectures or other sessions by signing into Zoom outside eClass and sharing the direct meeting url to students.

Please contact

Attention eClass users,

We have an important announcement that may impact your older credit courses on eClass.

The annual scheduled archiving of credit courses for this year has been scheduled for May 27th, 2024. This process, described in more detail here, mandates that credit courses can only remain on eClass for a maximum duration of four years. Non-credit courses including sandboxes, content development templates, research/collaboration courses, and eClass External courses are not

Attention eClass users,

UPDATE: The outage was completed early and access to eClass was restored at 1:00AM.

Please be aware that there will be an eClass maintenance outage on Thursday February 22nd 2024 from 12:00AM to 2:00AM. This outage is required to perform a minor version upgrade to eClass and release a bug fix for the Respondus Quiz Author integration. Question bank statistics will also be enabled at this time.

eClass will be unavailable throughout the maintenance window.

Thank you

Attention eClass Users,

Through the Fall 2023 and Winter 2024 terms, eClass monitoring has recorded a series of short system degradations for eClass. These events are typically less than 3 minutes but during that time, site users experience poor performance as pages fail to load. 

Our hosting team has traced the problem to a range of web traffic request types that are rapidly repeated over a short period of time. To prevent these interruptions from continuing, we will be implementing a