| Issue/Problem |
Summary |
Known Workarounds |
| Unable to preview quiz questions individually without loading entire quiz |
Canvas is currently only restricted to previewing/testing questions with the entire quiz. |
Order question desired as first question separated by its own page, and preview the quiz to test the question.
|
| Quiz preview spins and does not load with IP restrictions in effect |
When a quiz is set with IP restrictions, and it is previewed while outside of the set IP range, it will not load, nor yield any error messages indicating so. |
Options:
- Test within the IP restriction
- Remove the IP restriction
|
| Issues re-admitting students to quizzes after they've run out of time |
Currently if you reopen a quiz attempt from the 'moderate' screen in a new quiz, there is no option to specify the time allowed so it will default to giving the student the full time limit set in the quiz settings. Additionally, if a quiz is reopened this way, there is an additional bug that prevents the student from seeing the quiz timer. |
There are no workarounds at this time. Canvas is aware of the issue and is working towards a fix. Enabling additional attempts with "Build on Last Attempt" is not recommended in most situations as this will hide any automatically-graded questions that the student has answered correctly. |
| Latest version of quiz questions not transferred in manual migrations |
When manually migrating quizzes and questions from eClass to Canvas, the import process is only picking up the first version of questions, not the latest version. |
This issue has been reported to Canvas. Instructors can perform an export and import of questions within eClass to 'flatten' the question's versions (See point #4 on this list). This does not affect quizzes and questions migrated through K16. |
| Quizzes and other items aren't available to students if they reside in an unpublished module |
A quiz, assignment, page, or other item can appear published on the assignments page but if it has been added to a module that isn't published to students, they won't be able to access it even with a direct link. This can block access for an SEM quiz or course page for example |
Either publish the module the content resides in or remove the content from the modules page entirely. The Canvas instructor guide has detailed instructions to publish individual items or entire modules. |
| Images on the site (or in quizzes) appear as a 'lock' icon for students |
Lock icons indicate that the content hasn't been 'published' and isn't available to students. |
The files must appear as published (have a green checkmark) in the files area of the course. Note that permissions cascade from the folder that files reside in- meaning that a file may appear to be published, but if the folder it resides in is not published, the images will not appear when embedded. (the setting "only available with link" Will not work for embedding an individual file either) |
| Images in new quiz questions sometimes do not display |
If questions have been created in an item bank in one course and then copied to another, the images sometimes do not display. |
Canvas implemented a fix for this in November 2024 and we are working with the vendor on this issue to understand why the issue is persisting, the scope of the problem, and the steps for resolutions. |
| Sharing changes when copying course item banks |
Courses that are copied containing item banks shared with them at the 'Edit' permission level will only have 'View' permissions in the copied course. |
This issue has been reported to Canvas. Instructors can follow the steps here to manually adjust the item bank sharing. |
| New quiz titles do not update |
Any edits made to the title of an existing new quiz directly on a module page or in the quiz's Assignment Name field will not be reflected in the title of the quiz on the Build page and vice-versa. |
The title of the quiz on the Build page must be updated manually. Canvas is aware of this issue. |
| New analytics does not load in very large courses |
In courses that have a combination of a high number of assignment groups and students New Analytics will not load. |
Canvas is working on a fix for this issue. |
| Grades do not push from Assign2 |
There are two things that can prevent assign2 from pushing grades:
- "update users from LMS" has not been pressed in the student roster screen
- The Canvas assignment settings have a limited number of attempts, which will prevent instructors from pushing grades more than once. |
Both issues and their solutions are detailed in our KB article about using Assign2 with Canvas |
| Toggling between Participation options in settings clears access dates |
In a courses' settings, switching the participation dropdown from Course to Term will overwrite the course dates (set during the course request process) with the default term dates (which are pulled from Bear Tracks and not editable); switching back does not restore these dates. |
This issue has been reported to Canvas. If an instructor makes this toggle and cannot recall the specific dates they have set, they can discard the changes on the page (navigate away without clicking Save) and the original dates will return. |
| Random variables do not display in Formula questions in quizzes. |
If a variable is entered as part of a (LaTeX, etc) equation, the question is unable to properly display the variable in the question. |
None at this time. |
| The inventory of all the pages created in a course is not sortable. |
Clicking Pages > All pages will display all the pages created in a specific course but the list is available only in an alphabetic sort. |
Instructors should take care when naming pages and potentially prepend numbers to force items to the top of the list. |
| Approved Accommodations dashboard student lists |
The Approved Student Accommodation dashboard is currently not showing all student accommodations in courses that contain more than 10 students. |
This issue is RESOLVED.
Instructors should validate all student accommodation information directly in the ClockWorks Instructor Services Portal until this issues is resolved.
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eClass Support
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