eClass Support
Knowledgebase: Online Assessment
Assign2 Known Issues
Last modified on 12 September 2023 08:28 PM

This article lists the current known issues and technical problems in Assign2 that are currently under investigation or have already been reported to the vendor for repairs.

Issue Summary Known Workarounds

Student uploads made when multiple Assign2 browser tabs are open at the same time do not process correctly.

Students should ensure they only open a single Assign2 browser tab at a time when uploading submissions. This issue has been reported to the vendor.

Titles of Assign2 assessments are not updating when edited in eClass.

The only workaround is to re-create the assignment (if it is prior to submissions being made and/or grading.) Note that the title in the eClass page will update fine - the issue is within Assign2 itself. This issue has been reported to the vendor.

Assign2 PDF exams will fail if they contain more than 24 pages.

The only workaround is to decrease question number or answer box size. This issue has been reported to the vendor. This will be fixed in version 2.

Dashboard statistics not accurate

Counts for partial scans and unassigned exams do not update if those issues get resolved. This issue has been reported to the vendor and this will be fixed in version 2.

File scans statistics are sometime inaccurate (page upload and page failed counts are empty or do not match up)

This issue has been reported to the vendor. This will be fixed in version 2.

Some scanned files may be missing required metadata. These files can be reconverted by running them through the PDF toolkit, re-saving as PDF, and then re-uploading.

No ability to enter question titles (or create multi-part questions.) Reported to vendor. Late summer release targeted.

When searching for students in the dropdown to assign PDF Exams, it is only possible to search by first and last name.

This issue has been reported to the vendor and CCID search will be added to the search parameters shortly. 

Adding a student override will prevent the number of questions from being updated. 

Instructors must create the questions (or placeholder questions) BEFORE adding any student overrides in an assessment.

Adding a student override counts as a submitted assignment on the dashboard.

None. These can safely be ignored as no student submission will appear in the students table.

Editing the score associated with a comment does not update in the interface automatically.

Refreshing the page will show the correct score.

Access restrictions (for example restricting to a date) on an Assign2 tool links prevent students from being automatically pulled into the assessment.

Instructors can hide the tool link and release it manually when required. This issue has been reported to the vendor. 

Notability application for Mac allows hidden layers to be saved in PDFs and Assign2 displays these layers.

Notability allows work to be exported as images instead of PDF and selecting that option will not export any hidden layers. Students should always preview their uploaded Assign2 files before finalizing their submissions. This issue has been reported to the vendor.

eClass external tool link is accidentally deleted.

Data is not deleted in the Assign2 backend and can be recovered by a site administrator.

It is not possible to switch assessment types after they have been initially created through the Assign2 interface.

This operation is not possible with Assign2 - users need to create a new external tool link to change the assessment type.

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