Knowledgebase: Online Lectures
Google Meet Known Issues

Article Last Updated July 2021

This article lists the current known issues, technical problems, and workarounds with Google Meet online meetings. In addition to the U of A specific issues listed below, Google maintains up-to-date support resources for:

Issue Summary Known Workarounds

Clients are experiencing delays in streaming the video from Google Drive after uploading and/or getting an error "we are processing this video. Please check back later."

Google has confirmed this is a global issue as their servers are experiencing a higher than normal load due to the recent events surrounding covid-19 where more and more people are working remotely and utilizing remote services.

Dial-in numbers to join meetings use US area codes, and long distance charges may apply

If you do not have a US long distance plan, request that the organizer add you to the video meeting by phone.

Poor audio and video quality issues in meetings.

Users can adjust the video and audio settings to improve the experience.

Poor recording quality, especially when recording full screen.

The maximum resolution for sending/recording is 720p (depending on the computer capacity) so screen recording at a wider pixel width than that will be scaled to fit. As screen size increases, the quality decreases. Users are encouraged to use alternatives if this impacts them.

Beginning October 1, 2020, access to premium features such as; meetings of up to 250 people and the ability to record meetings, will expire for all UAlberta G Suite accounts.

It is recommended to use Zoom as the video conference tool for e-learning classes of more than 100 students. To learn more about Zoom, visit our article on using Zoom.

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