Part of the Digital Learning Environment (DLE) portfolio, the IST eClass & Canvas Support team supports the applications enabling digital teaching and learning including Canvas, Zoom, YuJa, Wooclap, eClass External, and a range of tools supporting online assessment.

For terms of use and relevant procedures, please see these documents: Canvas,  Zoom, YuJa, Wooclap, Respondus Lockdown Browser & Monitor, and eClass External.

Self-serve Support

This knowledgebase contains categories of articles and tutorials for all our team's supported services sorted into these categories:

     Canvas     |     Online Lectures     |     Online Assessment     |       eClass (Read-only)        |     Learning Environment Tools     

Live Support

To receive live help during regular business hours, contact IST eClass & Canvas Support:

Phone - 780-492-9372

Email - eclass@ualberta.ca

Analysts are available 8:00AM - 9:00PM Monday to Friday and we will respond to all support requests within one business day.