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							<div class="kbtitle"><span class="kbtitlemain">IST eClass &amp; Canvas Support</span></div>
							<div class="kbinfo"><!--Posted by Dave Laurie--> Last modified <!--,Chris Goetz-->  on 12 June 2026 08:05 PM</div>
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						<p><span style="font-weight: 400;">Part of the IST Digital Learning Environment (DLE) portfolio, the IST eClass &amp; Canvas Support team supports the applications enabling digital teaching and learning including Canvas, Zoom, YuJa, Wooclap, Feedback Fruits, STACK, Simple Syllabus, Smart Exam Monitor, Assign2, </span><span style="font-weight: 400;">and wide range of tools supporting online assessment.</span></p>
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<p><span style="text-decoration: underline;"><strong>Terms of Use and relevant procedures:</strong></span><span style="font-weight: 400;"></span></p>
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<td style="width: 16.6667%; height: 18px; text-align: center;"><span style="font-weight: 400;"><a href="https://drive.google.com/file/d/1rO9zjShSOi-G6acULpZccEsYlX-C7epr/view?usp=sharing" target="_blank" rel="noopener">Canvas</a></span></td>
<td style="width: 16.6667%; height: 18px; text-align: center;"><a href="https://drive.google.com/file/d/1jHZWWk1JQGfmS25PoO_8oDCJ7_deb8Jw/view?usp=sharing" target="_blank" rel="noopener"><span style="font-weight: 400;">Zoom</span></a><span style="font-weight: 400;"></span></td>
<td style="width: 16.6667%; height: 18px; text-align: center;"><span style="font-weight: 400;"><a href="https://drive.google.com/file/d/1S6rOuyWs9kD586XJQVJ3F-nPgfHUJ4tg/view?usp=sharing" target="_blank" rel="noopener">YuJa</a></span></td>
<td style="width: 16.6667%; height: 18px; text-align: center;"><span style="font-weight: 400;"><a href="https://support.eclass.ualberta.ca/Knowledgebase/Article/View/602/57/using-wooclap" target="_blank" rel="noopener">Wooclap</a></span></td>
<td style="width: 16.6667%; height: 18px; text-align: center;"><span style="font-weight: 400;"><a href="https://support.eclass.ualberta.ca/Knowledgebase/Article/View/593/47/using-respondus-lockdown-browser-and-monitor" target="_blank" rel="noopener">Respondus Lockdown Browser &amp; Monitor</a></span><span style="font-weight: 400;"></span></td>
<td style="width: 16.6667%; height: 18px; text-align: center;"><span style="font-weight: 400;"><a href="https://support.eclass.ualberta.ca/index.php?/Knowledgebase/Article/View/59/13/eclass-external-service" target="_blank" rel="noopener">eClass External</a></span></td>
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<p><span style="text-decoration: underline;"><strong>Self-serve Support</strong></span></p>
<p><span style="font-weight: 400;">This knowledgebase contains categories of articles and tutorials for all our team's supported services sorted into these categories:</span><span style="font-weight: 400;"></span></p>
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<td style="width: 33.3333%; height: 18px; text-align: center;"><strong><a href="https://support.eclass.ualberta.ca/Knowledgebase/List/Index/53/canvas" target="_blank" rel="noopener">Canvas</a></strong></td>
<td style="width: 33.3333%; height: 18px; text-align: center;"><strong><a href="https://support.eclass.ualberta.ca/Knowledgebase/List/Index/23/learning-environment-tools" target="_blank" rel="noopener">Learning Environment Tools</a></strong></td>
<td style="width: 33.3333%; height: 18px; text-align: center;"><strong><a href="https://support.eclass.ualberta.ca/index.php?/Knowledgebase/List/Index/1/online-assessment" target="_blank" rel="noopener">Online Assessment</a></strong></td>
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<p><a href="https://support.eclass.ualberta.ca/Knowledgebase/List/Index/54/canvas-for-students" target="_blank" rel="noopener"><span style="font-weight: 400;">Canvas for Students</span></a></p>
<p><span style="font-weight: 400;"><a href="https://support.eclass.ualberta.ca/Knowledgebase/List/Index/55/canvas-for-instructors" target="_blank" rel="noopener">Canvas for Instructors</a></span></p>
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<p><a href="https://support.eclass.ualberta.ca/Knowledgebase/List/Index/50/yuja" target="_blank" rel="noopener"><span style="font-weight: 400;">YuJa</span></a></p>
<p><a href="https://support.eclass.ualberta.ca/Knowledgebase/List/Index/51/zoom" target="_blank" rel="noopener"><span style="font-weight: 400;">Zoom</span></a></p>
<p><a href="https://support.eclass.ualberta.ca/Knowledgebase/List/Index/52/google" target="_blank" rel="noopener"><span style="font-weight: 400;">Google Suite</span></a></p>
<p><a href="https://support.eclass.ualberta.ca/Knowledgebase/List/Index/56/simple-syllabus" target="_blank" rel="noopener"><span style="font-weight: 400;">Simple Syllabus</span></a></p>
<p><a href="https://support.eclass.ualberta.ca/Knowledgebase/List/Index/57/wooclap" target="_blank" rel="noopener"><span style="font-weight: 400;">Wooclap</span></a></p>
<p><a href="https://support.eclass.ualberta.ca/Knowledgebase/List/Index/17/portfolios" target="_blank" rel="noopener"><span style="font-weight: 400;">Portfolios</span></a></p>
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<p><a href="https://support.eclass.ualberta.ca/Knowledgebase/List/Index/47/remote-exam-security" target="_blank" rel="noopener"><span style="font-weight: 400;">Remote Exam Security</span></a></p>
<p><a href="https://support.eclass.ualberta.ca/Knowledgebase/List/Index/48/assessment-with-external-tools" target="_blank" rel="noopener"><span style="font-weight: 400;">Assessment with External Tools</span></a></p>
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<p><a href="https://support.eclass.ualberta.ca/index.php?/Knowledgebase/List/Index/1/online-assessment" target="_blank" rel="noopener"><span style="font-weight: 400;"></span></a><span style="font-weight: 400;"></span></p>
<p><span style="text-decoration: underline;"><strong>Live Support</strong></span></p>
<p><span style="font-weight: 400;">To receive live help during regular business hours, contact IST eClass &amp; Canvas Support:</span></p>
<p><span style="font-weight: 400;">Phone - 780-492-9372</span></p>
<p><span style="font-weight: 400;">Email - <a href="mailto:eclass@ualberta.ca">eclass@ualberta.ca</a></span></p>
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<p><span style="font-weight: 400;">Analysts are available 8:00AM - 9:00PM Monday to Friday and we </span><span style="font-weight: 400;">will respond to all support requests within one business day.</span></p>
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