eClass Support
Enabling cross-site tracking cookies
Last modified on 08 November 2024 09:49 AM

This article describes how to ensure that your browser's settings will allow you to connect to things like Zoom meetings linked from eClass or view embedded YuJa videos or media files in Canvas. 


Introduction

An increasing number of browsers can block "tracking cookies" as a security feature. However these also function to pass login information from eClass to Zoom when joining a course meeting, or Yuja when viewing a video that's been restricted to users at the UofA. Users who have cookies blocked might come across errors like these:

video is restricted error in yuja

Firefox:

To unblock cross-site tracking on eClass, click the shield icon to the left of the URL bar, then toggle "Enhanced Tracking Protection" to OFF:

disabling enhanced tracking protection in firefox

Brave:

Click the Brave icon to the right of the URL bar, and toggle "Brave Shield" OFF:

turn off brave shield

Safari (MacOS):

Go to the Safari menu >> Preferences and select the "Privacy" tab. Uncheck "prevent cross-site tracking":

cross site tracking setting in safari

Safari (iOS):

Go to Settings >> Safari, then scroll down to "Privacy & Security." Turn off "Prevent Cross-Site Tracking"

Chrome:

Navigate to chrome://settings or select "Settings" from the menu at top-right with 3 dots, then click "Privacy and security". Open "Cookies and other site data". Make sure that Chrome is set to allow all cookies, or add https://eclass.srv.ualberta.ca to "sites that can always use cookies"

Chrome cookie settings

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