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SEM Known Issues
Last modified on 10 April 2024 03:14 PM
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This article lists the current known issues and technical problems in SEM (Smart Exam Monitor) that are currently under investigation or have already been reported to the vendor for repairs.
| Issue Summary |
Known Workarounds |
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Student's screen recordings show only the top-left quadrant of the screen
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Windows computers with a 4K display (3840x2160) will not record the entire screen. To ensure a full recording, students must set their screen resolution before they begin their attempt to 2560x1440 or 1920x1080 by right-clicking on the desktop, selecting "display settings", and adjusting the resolution there. |
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SEM appears to work correctly for student, but instructors report receiving proctoring data showing black screens, and the exam video/screen recording are blank
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According to the vendor, this is due to network/firewall conditions. In the past, using VPNs, guest wifi networks, or connecting from some countries have been the cause. Students should be directed to use a different wifi network or reach out to eClass support for further troubleshooting. If on a UofA campus, students should always connect to UWS to avoid troubles. |
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