eClass Support
SEM Known Issues
Last modified on 12 September 2023 08:00 PM

This article lists the current known issues and technical problems in SEM (Smart Exam Monitor) that are currently under investigation or have already been reported to the vendor for repairs.

Issue Summary Known Workarounds

SEM appears to work correctly for student, but instructors report receiving proctoring data showing black screens, and the exam video/screen recording are blank

According to the vendor, this is due to network/firewall conditions. In the past, using VPNs, guest wifi networks, or connecting from some countries have been the cause. Students should be directed to use a different wifi network or reach out to eClass support for further troubleshooting. If on a UofA campus, students should always connect to UWS to avoid troubles.
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