eClass Support
Latest Updates
Nov
3

Attention eClass users,

The eClass support knowledgebase will undergo a partial outage from Saturday, November 5th at 11:00PM until 3:00AM on Sunday, November 6th. During this outage window, images and screenshots in the support portal knowledge base will not be displayed due infrastructure security changes.

Please note: access to eClass will not be affected by this outage.

If you have any questions about this outage, please contact us at eclass@ualberta.ca.

Regards,
IST eClass


Read more

Oct
17
Zoom Email Notifications for 3rd Party App Integrations
Posted by Chris Goetz on 17 October 2022 03:07 PM

Attention Zoom Users, 

On Friday October 14th, several 3rd party apps were approved for integration with our central Zoom installation. Each of these app integrations have been requested by one or more users at our institution and have been reviewed for approval by the IST Security Team and the Privacy office.

Unfortunately, approving each of these app integrations prompted a new automated process in Zoom to send emails to every account holder on our license, not just to the users who


Read more

Sep
28
RESOLVED: eClass Cloud Services Outage September 28, 2022
Posted by Dave Laurie on 28 September 2022 11:34 AM

UPDATE 3:15PM: Our cloud hosting provider has completed repairs to their infrastructure and all affected services are now functioning. 

Attention eClass Users,

A number of cloud services provided by the eClass team are currently experiencing slow performance or are not functioning. Amazon Web Services, eClass’ cloud hosting provider, has identified increased error rates starting at 11:13AM. Affected tools include ExamLock, eClass Course creation, Exam Digitizer, and ExamVis. Access to eClass is


Read more

Sep
19
Assign2 Training Session Thursday, September 22 at 2:00PM
Posted by Dave Laurie on 19 September 2022 03:39 PM

Attention eClass users,

Edufide is offering a training session covering the Assign2 external tool on Thursday, September 22 at 2:00PM

Assign2 is an online tool available within eClass that provides streamlined grading of paper exams and long-form written assignments. The upcoming training session will introduce users to the new features available in the tool for Fall 2022.

The session will be held online and will be recorded. Please register for the session if you are interested in attending.


Read more

Sep
12
Outage Window for the eClass Support Portal
Posted by Dave Laurie on 12 September 2022 12:03 PM

Attention eClass users,

The eClass support portal will be offline from 1:00AM - 2:00AM, Wednesday September 14th, 2022. This outage window is required to allow our hosting provider to perform maintenance on the site.

Users will be unable to access help articles in the knowledge base during this time. Access to eClass will not be affected.

Regards,
IST eClass


Read more


-->