eClass Support
Latest Updates
Apr
16
eClass Maintenance Outage Saturday May 3rd 2025 12:00AM - 11:59PM
Posted by Dave Laurie on 16 April 2025 02:21 PM

Attention eClass users,

There will be a scheduled maintenance outage for eClass on Saturday, May 3rd 2025 from 12:00AM - 11:59PM (24 hours). This outage is required to perform infrastructure changes for eClass. 

Please note that while we have booked a 24-hour maintenance window, eClass will be available as soon as the required changes are complete. We will be sending an additional announcement once access to eClass has been restored.

eClass will be unavailable for the duration of


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Apr
15
Additional Canvas Migration Requests
Posted by Dave Laurie on 15 April 2025 04:13 PM

Attention eClass users,

We are pleased to announce an opportunity for U of A staff and faculty to request additional eClass course migrations to Canvas using the enhanced content conversion provided by K16. 

After the completion of our bulk migration of credit courses from Winter 2023 through to Winter 2025, our purchased contract with K16 still has 1000 unused migration slots left. To ensure we fulfill the maximum value of our contract and provide UofA faculty and staff with the opportunity to


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Apr
3
RESOLVED: eClass and Canvas Course Request System Offline
Posted by Dave Laurie on 03 April 2025 12:01 PM

UPDATE: This issue has been repaired. Users can complete eClass and Canvas course requests normally again.

Attention eClass and Canvas Users,

The course request system for creating courses on eClass and Canvas is currently experiencing an issue. Users trying to access the site will see the following error:

eClass developers are investigating. Thank you for your patience as we work towards resolving this issue.

Regards,
IST eClass Support


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Apr
3
RESOLVED: eClass Login Error
Posted by Chris Goetz on 03 April 2025 08:12 AM

UPDATE: This issue has now been resolved and access to eClass has been restored.

Attention eClass users,

eClass users are currently encountering an error when they try to login to eClass:

eclass login error

This issue is preventing all access to eClass. IST analysts are investigating this issue and will provide an update as soon as possible.

Thank you for your patience as we work towards a resolution to this issue.

Regards,

IST eClass


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Feb
10

UPDATE: The outage was completed and eClass access restored at 2:00AM.

Attention eClass users,

Please be aware that there will be an eClass maintenance outage on Tuesday, February 18th, 2025 12:00AM - 2:00AM. This outage is required to perform a minor version upgrade to eClass and release bug fixes.

eClass will be unavailable throughout the maintenance window.

If you have any questions about this maintenance window, please contact us at eclass@ualberta.ca

Regards,
IST eClass


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