eClass Support
Latest Updates
Jan
3
eClass Announcements for Winter 2023
Posted by Chris Goetz on 03 January 2023 11:27 AM

Attention eClass users,

Welcome back for the Winter 2023 term! 

As classes begin, we encourage users to read up on the following start-of-term features and announcements within the digital learning environment: 

  • Instructors who intend to deliver online assessments should review our guide for delivering online exams. Please note that instructors are required to register any exams that will be delivered online.
  • Instructors who make use of lecture recordings or video resources are advised to

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Dec
23
eClass Maintenance Outage Jan. 2nd 12:00AM (Midnight) - 2:00AM
Posted by Chris Goetz on 23 December 2022 02:50 PM

UPDATE: eClass is now available - the maintenance outage was completed and the site was released at 1:08AM.

Attention eClass users,

This is a reminder that there will be a scheduled maintenance outage for eClass on Monday January 2nd, 2023 from 12:00 AM (midnight) to 2:00 AM. This outage is required to perform a minor version update and maintenance to eClass. 

eClass will be unavailable for the duration of this outage. Please note that while we have booked a 2-hour maintenance window,


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Dec
14
eClass Maintenance Outage 11:30PM Wednesday December 14th, 2022
Posted by Dave Laurie on 14 December 2022 04:36 PM

Attention eClass users,

eClass will require a brief (10 minute) outage tonight Wednesday December 14th, 2022 at 11:30PM. This outage is required to increase system resources during the exam period.

eClass users may experience interruptions during this brief outage window.

Please let us know if you have any questions.

Regards,
IST eClass Support


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Nov
3

Attention eClass users,

The eClass support knowledgebase will undergo a partial outage from Saturday, November 5th at 11:00PM until 3:00AM on Sunday, November 6th. During this outage window, images and screenshots in the support portal knowledge base will not be displayed due infrastructure security changes.

Please note: access to eClass will not be affected by this outage.

If you have any questions about this outage, please contact us at eclass@ualberta.ca.

Regards,
IST eClass


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Oct
17
Zoom Email Notifications for 3rd Party App Integrations
Posted by Chris Goetz on 17 October 2022 03:07 PM

Attention Zoom Users, 

On Friday October 14th, several 3rd party apps were approved for integration with our central Zoom installation. Each of these app integrations have been requested by one or more users at our institution and have been reviewed for approval by the IST Security Team and the Privacy office.

Unfortunately, approving each of these app integrations prompted a new automated process in Zoom to send emails to every account holder on our license, not just to the users who


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