eClass Support
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Jul 15 |
UPDATE: eClass Infrastructure Slowdown Resolved
Posted by Chris Goetz on 15 July 2014 09:58 AM |
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UPDATE: This issue has now been resolved.
Please be aware that eClass is currently experiencing infrastructure issues that are causing a system-wide slowdown. Users may experience difficulty logging into eClass and slow page load times. This issue began at approximately 9:30 AM while the eClass hosting provider was performing changes to the system infrastructure.
Our hosting provider is currently working on resolving this issue. Thank you for your patience while this issue is Read more | |
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Jul 2 |
eClass Maintenance Outage Saturday July 5th 6:00AM - 9:00AM
Posted by Chris Goetz on 02 July 2014 02:43 PM |
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Attention eClass users,
Please be aware that there will be a maintenance outage on Saturday, July 5th, 2014 from 6:00AM to 9:00AM. This outage window will be used to apply some system updates and a minor application software upgrade to Moodle 2.6.3, which will resolve multiple known issues and add a few minor feature improvements to eClass. The system will be unavailable during this time so please do not schedule any teaching or learning activities.
Thank you very much for your Read more | |
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Jul 2 |
Mahara Outage Friday July 4th at 11:00PM to Saturday July 5th at 9:00AM
Posted by Chris Goetz on 02 July 2014 10:38 AM |
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Attention Mahara ePortfolio users,
Please be aware that there is a scheduled maintenance outage on Friday, July 4th, 2014 at 11:00PM to Saturday, July 5th at 9:00AM. This outage is required for our ePortfolio hosting provider to perform infrastructure maintenance. The Mahara ePortfolio system may be unavailable during this time so please do not schedule any teaching or learning activities.
Thank you very much for your patience during this maintenance window. If you have any Read more | |
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Jun 27 |
UPDATED: eClass Maintenance Outage Saturday June 28th 6:00AM - 7:00AM
Posted by Chris Goetz on 27 June 2014 04:24 PM |
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Attention eClass Users,
Please be aware that the scheduled maintenance outage on Saturday, June 26th, 2014 has been reduced to a shorter window from 6:00AM to 7:00AM. This outage will apply a system patch to the eClass infrastructure. The system may be unavailable during this time so please do not schedule any teaching or learning activities.
Thank you very much for your patience during this maintenance window. If you have any questions, please contact us at ctl@ualberta.ca. Regards, Read more | |
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Jun 27 |
eClass Incident Thursday June 26th 2014
Posted by Dave Laurie on 27 June 2014 12:52 PM |
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Attention eClass Users,
eClass was offline for a short time in the evening of Thursday June 26th 2014 due to a hosting provider problem. Users were not able to access between roughly 5:45 - 6:30PM.
More information about the incident is available here: http://www.aict.ualberta.ca/itpulse/notifications/14388054
If you have any questions about this outage, please contact us at ctl@ualberta.ca.
Regards, Read more | |
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Jun 26 |
RESOLVED: eClass Font Display Problems on Chrome for Windows
Posted by Dave Laurie on 26 June 2014 03:23 PM |
Attention eClass Users,
CTL has released a fix to the font display problems affecting Google Chrome users for Windows. All Chrome users should now see an improvement to the display of text on eClass.
Any users who have implemented the previously posted Chrome workaround (enabling Direct-write in Chrome) should now reverse the change using the steps below.
To disable Direct-write in Chrome:
Read more | |