Attention eClass Users,

After the issues experienced in December 2021, IST has been working to improve eClass performance and reliability for the Winter 2022 term final exam period. These efforts include infrastructure tuning, improvements to system diagnostics, and re-evaluation of application traffic and processes.

One outcome of this work is that we have identified pages & tools in the system that incur a heavy performance load. When these pages have reasonable in-system workarounds, we will be temporarily disabling these during the official final exam period.

Affected instructors have been contacted directly if their courses contain any problematic content. 

Students should note that the mobile app will remain off during the exam period (with re-evaluation scheduled for this summer) and that additionally the cross-course grade overview report has been disabled. Grades can still be accessed within individual courses. Students using SEM should also ensure that they update Chrome in advance of exams, as a version update in mid-March affected screen recording permissions on macs.

When delivering online exams, instructors should review the guidelines here.

The eClass team’s extended support hours for the final exam period are Monday through Friday 8:30AM - 9:00PM and Saturdays 8:30AM - 5:30PM. 

If you have any questions about these updates or require any assistance with using any of these exam delivery services, please contact us at eclass@ualberta.ca. 

Regards,
IST eClass Support