eClass Support
Mandatory Zoom Client Update Required on Nov. 4th, 2023
Posted by Chris Goetz on 20 October 2023 02:11 PM

Attention Zoom users,

As of November 4, Zoom will be enforcing that all users update their current software to the minimum required version (5.13.5) in order to run the application. Anyone who uses Zoom across the university to perform their work, teach, or learn will be required to update their software. 

IST will be automatically updating Zoom in the areas we have the ability to do so. When accessing Zoom, you will receive a prompt indicating that your software is out of date. If you have the ability to update your software independently, by either following the update instructions for reinstalling the software, we encourage you to do so as soon as possible. 

For some users, you may receive a prompt asking you to contact your IT administrator for assistance to update the software manually. In this case, please contact the IT Service Desk for support

If you are waiting for update assistance, Google Meet is a browser based alternative available to any member of the U of A community and does not require installation or updates.

If you have Zoom installed on your computer and it is no longer required, please contact IST support to have it removed.


IST eClass Support