New in Winter 2025, Respondus LockDown Browser and Monitor have been licensed for use at the U of A and may be used by instructors in their Canvas courses to provide exam security and monitoring. Instructors can view Using Respondus LockDown Browser and Monitor for tips on getting started. 

Students can watch an introductory video about Respondus to get a basic overview about the tool.

Students will receive instructions on using the tool directly in their Canvas courses and should be required to complete a practice quiz before exams during which they will follow the installation and setup steps required. If necessary, for example if the application is not auto-launched when opening a practice exam, the LockDown Brower tool can be downloaded here.

Note: Running and installing the Respondus LockDown Browser will require admin-level access to your computer, i.e. standard personal use device. The software may not work on University-loaned devices if system security policies are in place without system administrator intervention and is not recommended.

Getting Help with Respondus LockDown Browser or Monitor

Respondus provides in-system support for students featuring 24/7 live chat which should be the first point of contact for any issues, especially if urgent assistance is needed during a exam.

Help can be accessed during exams through the Help Center link in the top center of the the lockdown browser: 

Then students can select whether they are using LockDown browser by itself or whether they are also using Respondus Monitor:

Students can also search the articles in the student section of the Respondus Support portal for help troubleshooting issues and take note of any that might apply to their specific operating system/version.

After these steps, students should contact eClass support, 78-492-9372 or by email a eclass@ualberta.ca and we will assist if possible and escalate to Respondus support as necessary.