eClass and Canvas Support
Knowledgebase:
eClass System Requirements
Last modified on 15 August 2025 10:50 AM
NOTICE: Please be advised that the content of this article may only be relevant for users concluding the final stages of course work on eClass or for users on the eClass External system. The eClass Learning Management System is currently in a read-only state that prohibits new courses, enrollments, and users from being added to the site. Credit courses and co-curricular courses at the UofA are now being delivered on Canvas, and full articles on how to use Canvas can be found here.

This page details the eClass system specifications and browser setup instructions.

 

Recommended Browsers

Other Supported Browsers

  • Safari (8+)
  • Edge

System Setup

We recommend the following browser settings for the eClass site:

  • Pop-ups (Allow)
  • Cookies (Allow)
  • Privacy Blockers (Disable)
  • Enhanced Browser Protection (Disable)
  • Third party browser plug-ins (Disable if you experience issues)

Using Zoom

Reminder: eClassLive (Adobe Connect) was decommissioned in January 2021 and users should be using Zoom (or Google Meet) instead.

Notes:

  • Internet Explorer is no longer supported. Use at your own risk.
  • Smart Exam Monitor (SEM), requires Google Chrome to function properly.
  • Ensure that your browser software is always up to date.
  • Browser zooming (increasing or decreasing the font/display magnification using CMD/CTRL +) may cause (or sometimes resolve) eClass display issues. If you are having viewing issues, please reset your view back to 100% zoom factor and try other magnifications if need be. If you are using the browser zoom function for accessibility reasons, contact the Academic Success Centre as they may have better options available.
  • For mobile/smart devices, Chrome and Safari are supported.
  • The recommended display size for eClass is at least 1400 pixels wide. eClass' responsive HTML design should adapt to resolutions as low as 320 x 460.
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