Your course is in another LMS

Starting Fall 2024, the university has adopted Canvas, https://canvas.ualberta.ca/ (https://conedcanvas.ualberta.ca/ for Online & Continuing Education) and students should check if their course exists in one of those locations. Instructors should have provided students with directions on where to access course content. Often, it will be listed in your Bear Tracks registration under the associated course link. Further information can be obtained by either the instructor or the department.

Course is not available to students

This is most common at the start of term when classes have not yet opened for student access. The default date for course availability is always the first day of classes. The opening/closing of your course is entirely under the control of your instructor so you should always verify with them first if you believe that you should have access and do not.

Recent Course Changes in BearTracks

It can take up to 48 hours for an enrollment change made in Bear Tracks (eg. a section switch) to be propagated through to the LMS and for your courses to appear in your class list.

Course does not exist

Keep in mind that not all instructors choose to incorporate an online component as part of the course.

Accessing the incorrect course URL

Make sure you are accessing the correct URL by going to http://www.ualberta.ca and clicking on the Canvas link found on the site navigation bar.

*Note: If you do not have a CCID or need to make changes to your UAlberta account, please contact IST Helpdesk at 780-492-8000 or through the U of A Service Portal available on the Staff Service Centre and the Student Service Centre webpages. You can also visit their website at https://ist.ualberta.ca/.

Internet Browser Incompatibility

Please ensure you are using one of the recommended browsers for eClass (i.e. Firefox, Chrome, Edge) and ensure that they are up to date. Click here for more information.

Web Browser Cache Issues

Your browser may be attempting to load a cached page. This issue can often be resolved by logging out of your CCID, clearing your browser’s cache, and logging back in.

To clear your browser cache follow the instructions in the following article: Clearing Your Browser Cache.

Should you continue to experience issues, please contact us at eclass@ualberta.ca and be sure to provide the following information:

• Your name from Bear Tracks
• CCID if you are not emailing from your University account
• the affected courses & sections (ex. Fall 2026 CHEM 101 Lec A1, A2...)