Attention eClass users,

Some users were experiencing problems with premature timeouts in their eClass sessions today and were being forced to re-authenticate.

This issue was reported to the hosting provider and the problem was resolved by 3:10PM.

Thank you for your patience during the service degradation. Please contact eclass@ualberta.ca if you have any questions or if you are still encountering any difficulty.

Regards
IST eClass

Attention eClass users,

Service was restored at 4:00PM

The eClass service is currently unavailable. IST analysts have contacted the hosting provider and we are working to restore the service as quickly as possible.

Thank you very much for your patience during this outage. If you have any questions, please contact us at eclass@ualberta.ca

Regards,
IST eClass Support

Attention eClass users,

Please be aware that there is a scheduled maintenance outage on Saturday, March 19th 2016 from 6:00 AM - 8:00 AM.

eClass and eClassLive will be unavailable throughout the outage, so please do not schedule any teaching or learning activities within the maintenance window.

Thank you very much for your patience during this outage. If you have any questions, please contact us at eclass@ualberta.ca

Regards,

IST eClass

Attention eClass Users,

These login issues have been resolved.

Some users are experiencing difficulties when attempting to log in to eClass. After completing the standard IST CCID authentication, they are re-directed to an unfamiliar login page requesting they enter a Student ID (instead of a CCID).

To resolve this issue, users should NOT try to login again at this page; instead, if they click the Home text/icon on this page (in the top horizontal green banner), their credentials will

Attention eClass users,

Please be aware that there is a scheduled maintenance outage on Saturday, March 5th 2016 from 6:00 AM - 8:00 AM (this time range has been updated). This outage is required by our service provider to perform infrastructure updates.

eClass and eClassLive will be unavailable throughout this outage, so please do not schedule any teaching or learning activities within the maintenance window.

Thank you very much for your patience during this outage. If you have any

Attention eClass users,

We are pleased to announce that the eClass Troubleshooter has been updated and expanded for Winter 2016!

The eClass Troubleshooter is a step-by-step tool that provides users with a self-service option to diagnose and resolve common problems in eClass. This service has been expanded with additional options to provide quick and easy solutions to eClass issues for both students and instructors. Please feel free to share the link to the eClass Troubleshooter to any users who