eClass and Canvas Support
|
Apr 19 |
RESOLVED: eClass Course Creation and Bear Tracks Export Problems April 19th 2016
Posted by Dave Laurie on 19 April 2016 10:17 AM |
|
UPDATE: April 19th 2016, 12:15PM - the correct linkage to Bear Tracks has been restored so instructors can now submit new course requests and export Bear Tracks formatted grades. Attention eClass Instructors, The linkage between eClass and Peoplesoft (Bear Tracks) is currently experiencing an issue. This affects the ability for instructors to create new courses and for instructors to export their grades in Bear Tracks compatible format. eClass analysts were notified about this problem at 9:20AM Read more | |
|
Apr 14 |
UPDATED: eClass Performance Problems April 14th, 2016 9:30AM
Posted by Dave Laurie on 14 April 2016 09:54 AM |
|
Attention eClass users, Please be aware that eClass was experiencing a performance issue at 9:15AM Thursday April 14th 2016. Our hosting provider placed the site in maintenance mode to resolve the issue. Service was restored at 9:55AM April 14th 2016. If you have any questions about this, please contact us at eclass@ualberta.ca Regards, Read more | |
|
Apr 13 |
Brief eClass Outage April 13th, 2016 11:00PM
Posted by Dave Laurie on 13 April 2016 04:21 PM |
|
Attention eClass users, Please be aware that eClass will require a brief outage tonight Wednesday April 13th 2016 from 11:00PM to 11:10PM. This outage is required to perform preventative server maintenance. eClass and eClassLive will be unavailable for the duration of this outage. If you have any questions about this outage, please contact us at eclass@ualberta.ca Regards, Read more | |
|
Apr 8 |
eClass Emergency Outage April 10th, 2016
Posted by Chris Goetz on 08 April 2016 04:10 PM |
|
Attention eClass users, Please be aware that eClass will require an emergency outage on Saturday April 9th from 11:00PM to 10:00AM Sunday April 10th. This outage is required to repair an urgent and escalating issue with server performance. eClass and eClassLive will be unavailable for the duration of this outage. We apologize for the short notice and the inopportune timing of this outage. It is strongly recommended that students access/download any required course materials for Read more | |
|
Mar 21 |
RESOLVED: eClass Access Issues March 21, 2016
Posted by Dave Laurie on 21 March 2016 03:25 PM |
|
Attention eClass users, Some users were experiencing problems with premature timeouts in their eClass sessions today and were being forced to re-authenticate. This issue was reported to the hosting provider and the problem was resolved by 3:10PM. Thank you for your patience during the service degradation. Please contact eclass@ualberta.ca if you have any questions or if you are still encountering any difficulty. Regards Read more | |
|
Mar 16 |
RESOLVED: eClass Service Offline
Posted by Dave Laurie on 16 March 2016 03:25 PM |
|
Attention eClass users, Service was restored at 4:00PM The eClass service is currently unavailable. IST analysts have contacted the hosting provider and we are working to restore the service as quickly as possible. Thank you very much for your patience during this outage. If you have any questions, please contact us at eclass@ualberta.ca Regards, Read more | |