Attention eClass users,

The eClass support portal will be offline from 1:00AM - 2:00AM, Wednesday September 14th, 2022. This outage window is required to allow our hosting provider to perform maintenance on the site.

Users will be unable to access help articles in the knowledge base during this time. Access to eClass will not be affected.

Regards,
IST eClass

Attention eClass users,

The eClass support portal may be offline for short time windows between 1:00PM - 2:00PM Monday September 5th, 2022. This potential outage window is required to allow the vendor and hosting provider to perform maintenance on the site.

Users will be unable to access help articles in the knowledge base during this time. Access to eClass will not be affected.

Regards,
IST eClass

Attention eClass users,

Greetings to staff, faculty, and students returning to campus in September 2022! A number of changes have occurred across the digital learning environment over the summer that users should be aware of: 

• eClass went through an upgrade that introduced a variety of new features, notably an improvement to the display of activity completion information on course pages.
• Google Meet has introduced premium features for use by instructors on campus.
• Performance improvements

Attention eClass users,

The eClass support portal will be offline briefly for required maintenance on Thursday August 25th between 10:00PM and 11:00PM. 

Users will be unable to access help articles in the knowledge base during this time. Please note that access to eClass itself will not be affected by this outage.

If you have any questions about this outage, please contact us at eclass@ualberta.ca.

Regards,
IST eClass

UPDATE: eClass is now available - the maintenance outage was completed and the site was released at 3:30AM.

Attention eClass users,

This is an alert that there will be a scheduled maintenance outage for eClass on Saturday August 20th, 2022 from 12:00AM - 3:00AM (3 hours). This outage is required to perform a minor version update and maintenance to eClass. 

eClass will be unavailable for the duration of this outage. Please note that while we have booked a 3 hour maintenance window, eClass

Attention Zoom Users,

Zoom has announced that they will be retiring significantly older client versions of their software on August 6th, 2022. 

After this change takes effect, users will not be able to log in or join meetings from client versions below 5.3.0 (originally released in September 2020). 

We recommend that all UofA Zoom users download and update to the latest version of Zoom client software to take advantage of all our latest security and functionality features. 

Regards,

IST