eClass Support
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Dec 24 |
UPDATED: eClass Holiday Break Maintenance Notification Change
Posted by Chris Goetz on 24 December 2021 03:53 PM |
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Attention eClass Users, UPDATE: The maintenance outage today (Dec. 28th) has been completed early and access to eClass was restored at 4:35PM. As a result of today's testing, eClass will require a full database vacuum. This will be performed from Wednesday Dec. 29th 3:00PM - Thursday Dec. 30 8:00AM (17 hours). eClass will be unavailable through this time range so users should attempt to access outside this window. We apologize for these continued interruptions. -----------
Please be Read more | |
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Dec 24 |
UPDATED: eClass Unavailable Friday Dec. 24th 1:00PM
Posted by Chris Goetz on 24 December 2021 01:10 PM |
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Update 2:52PM. Access to eClass has been restored. --- Attention eClass Users, eClass is currently unavailable. Hosting and infrastructure teams are investigating the outage to establish a root cause in infrastructure degradations this week. If you have any questions about this outage, please contact us at eclass@ualberta.ca. Regards, Read more | |
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Dec 24 |
Update on eClass Outages
Posted by Chris Goetz on 24 December 2021 09:19 AM |
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To all eClass users, Over the past two weeks we have had untimely and impactful interruptions in eClass and some of the related tools that eClass provides. The interruptions on December 7th and 15th were caused by outages in Amazon Web Services (East and West Zones) ; those interruptions were outside of our control. However, the outages on the 20th, 21st and 22nd were within our scope. We understand that these outages have caused a lot of unnecessary and added stress and extra work resulting in Read more | |
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Dec 23 |
YuJa SSO and Default Video Security Changes
Posted by Chris Goetz on 23 December 2021 03:12 PM |
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Attention eClass YuJa users, In advance of the Winter 2022 term, we will be linking the YuJa Enterprise Media platform to the U of A’s standard single-sign-on (SSO) service. This will allow instructors and students outside eClass to access and use the service by signing in directly instead of passing across from courses within the LMS. In addition, this change allows us to switch the default site security settings from ‘Private’ to ‘Public with U of A Authentication’. This change will Read more | |
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Dec 22 |
UPDATED: eClass Unavailable Wednesday December 22nd 2021 2:05PM
Posted by Dave Laurie on 22 December 2021 02:08 PM |
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Update 2:25PM. Access to eClass has been restored and we are monitoring the service. Our hosting team is continuing to diagnose the root cause of the issue. --- Attention eClass Users, eClass is currently unavailable. Hosting and infrastructure teams are investigating and will restore service as soon as possible. If you have any questions about this outage, please contact us at eclass@ualberta.ca. Regards, Read more | |
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Dec 21 |
UPDATE: eClass Unavailable Tuesday December 21st 2021 2:00PM
Posted by Dave Laurie on 21 December 2021 01:57 PM |
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Update 2:45PM. Access to eClass has been restored and we are monitoring the service. Our hosting team is continuing to diagnose the root cause of the issue. --- Attention eClass Users, eClass is currently unavailable. Hosting and infrastructure teams are investigating and will restore service as soon as possible. If you have any questions about this outage, please contact us at eclass@ualberta.ca. Regards, Read more | |