Update 2:45PM. Access to eClass has been restored and we are monitoring the service. Our hosting team is continuing to diagnose the root cause of the issue.

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Attention eClass Users,

eClass is currently unavailable. Hosting and infrastructure teams are investigating and will restore service as soon as possible.

If you have any questions about this outage, please contact us at eclass@ualberta.ca.

Regards,
IST eClass

UPDATE: As of 10:00AM we have applied a fix to the PDF viewer to restore functionality. Please contact eclass@ualberta.ca if you experience any further issues with the PDF viewer.

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Attention eClass Instructors,

The inline document converter in the eClass assignment is currently not functioning. We have reported the problem to the infrastructure team and they are investigating.

We will provide updates as soon as we know more.

In the interim, instructors can still grade file submissions

Update 5:20PM. Access to eClass has been restored and we are monitoring the service. Our hosting team is continuing to diagnose the root cause of the issue.

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Attention eClass Users,

eClass is currently unavailable. Hosting and infrastructure teams are investigating and will restore service as soon as possible.

If you have any questions about this outage, please contact us at eclass@ualberta.ca.

Regards,
IST eClass

Attention eClass Users,

UPDATE: The emergency outage has been completed and infrastructure improvements applied. eClass was released at 11:30PM.

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There will be an emergency outage Monday December 20th, 2021 from 11:00PM - 12:00AM (midnight). This outage is required to run diagnostics and increase system resources.

eClass will be unavailable during this outage window so students still studying for exams should make arrangements to access outside of this time period. 

We apologize for

Attention eClass Users,

Update 3:30PM. eClass has been restored and we are monitoring the service. Our hosting team is continuing to diagnose the root cause of the issue.

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Analysts have confirmed problems connecting to eClass just before 2PM Monday December 20th, 2021. Hosting and infrastructure teams are investigating and we will provide more details as soon as possible.

If you have any questions about this outage, please contact us at eclass@ualberta.ca.

Regards,
IST eClass

Attention eClass Users,

Some users reported intermittent connectivity issues when accessing eClass this morning. Amazon Web Services, eClass’ hosting provider, identified connectivity issues at 8:42AM and implemented a fix starting at 9:01AM. Access to eClass should now be fully restored.

We understand how crucial this issue is to users with scheduled exams this morning and our teams are doing everything we can to monitor connectivity to minimize further disruption to campus.

If you have