eClass Support
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Dec 23 |
YuJa SSO and Default Video Security Changes
Posted by Chris Goetz on 23 December 2021 03:12 PM |
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Attention eClass YuJa users, In advance of the Winter 2022 term, we will be linking the YuJa Enterprise Media platform to the U of A’s standard single-sign-on (SSO) service. This will allow instructors and students outside eClass to access and use the service by signing in directly instead of passing across from courses within the LMS. In addition, this change allows us to switch the default site security settings from ‘Private’ to ‘Public with U of A Authentication’. This change will Read more | |
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Dec 22 |
UPDATED: eClass Unavailable Wednesday December 22nd 2021 2:05PM
Posted by Dave Laurie on 22 December 2021 02:08 PM |
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Update 2:25PM. Access to eClass has been restored and we are monitoring the service. Our hosting team is continuing to diagnose the root cause of the issue. --- Attention eClass Users, eClass is currently unavailable. Hosting and infrastructure teams are investigating and will restore service as soon as possible. If you have any questions about this outage, please contact us at eclass@ualberta.ca. Regards, Read more | |
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Dec 21 |
UPDATE: eClass Unavailable Tuesday December 21st 2021 2:00PM
Posted by Dave Laurie on 21 December 2021 01:57 PM |
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Update 2:45PM. Access to eClass has been restored and we are monitoring the service. Our hosting team is continuing to diagnose the root cause of the issue. --- Attention eClass Users, eClass is currently unavailable. Hosting and infrastructure teams are investigating and will restore service as soon as possible. If you have any questions about this outage, please contact us at eclass@ualberta.ca. Regards, Read more | |
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Dec 21 |
UPDATED: eClass Assignment Grading Problems FIXED
Posted by Dave Laurie on 21 December 2021 09:29 AM |
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UPDATE: As of 10:00AM we have applied a fix to the PDF viewer to restore functionality. Please contact eclass@ualberta.ca if you experience any further issues with the PDF viewer. -- Attention eClass Instructors, The inline document converter in the eClass assignment is currently not functioning. We have reported the problem to the infrastructure team and they are investigating. We will provide updates as soon as we know more. In the interim, instructors can still grade file submissions Read more | |
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Dec 20 |
UPDATE: eClass Unavailable Monday December 20th 2021 5:00PM
Posted by Chris Goetz on 20 December 2021 05:11 PM |
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Update 5:20PM. Access to eClass has been restored and we are monitoring the service. Our hosting team is continuing to diagnose the root cause of the issue. --- Attention eClass Users, eClass is currently unavailable. Hosting and infrastructure teams are investigating and will restore service as soon as possible. If you have any questions about this outage, please contact us at eclass@ualberta.ca. Regards, Read more | |
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Dec 20 |
UPDATED: eClass Emergency Outage Monday December 20th, 2021 11:00PM - 12:00AM (midnight)
Posted by Dave Laurie on 20 December 2021 04:35 PM |
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Attention eClass Users, UPDATE: The emergency outage has been completed and infrastructure improvements applied. eClass was released at 11:30PM. --- There will be an emergency outage Monday December 20th, 2021 from 11:00PM - 12:00AM (midnight). This outage is required to run diagnostics and increase system resources. eClass will be unavailable during this outage window so students still studying for exams should make arrangements to access outside of this time period. We apologize for Read more | |