Attention eClass Users,

After the issues experienced in December 2021, IST has been working to improve eClass performance and reliability for the Winter 2022 term final exam period. These efforts include infrastructure tuning, improvements to system diagnostics, and re-evaluation of application traffic and processes.

One outcome of this work is that we have identified pages & tools in the system that incur a heavy performance load. When these pages have reasonable in-system workarounds, we will

Attention eClass users,

There will be an overnight eClass maintenance outage from Friday February 25th 2022 from 11:00PM until Saturday February 26th 7:00AM. This outage is required to perform a database vacuum before the Winter term final exam period.

Please note that while we have booked a 8-hour maintenance window, eClass will be available as soon as the required infrastructure changes are complete. We will be sending an additional announcement once access to eClass has been restored.

eClass

Attention eClass users,

There will be a brief eClass outage on Wednesday February 23rd 2022 from 10:00 - 10:30PM. This outage is required to complete performance testing to ensure site reliability following the changes from last night’s maintenance window.

eClass will be unavailable for the duration of this outage. If you have any questions about this outage, please contact us at eclass@ualberta.ca.

Regards,
IST eClass Support

Attention eClass users,

There will be an eClass maintenance outage on Wednesday February 23rd 2022 from 12:00AM - 9:00AM. This outage is required to perform infrastructure maintenance and minor updates before the Winter term final exam period.

Please note that while we have booked a 9-hour maintenance window, eClass will be available as soon as the required infrastructure changes are complete. We will be sending an additional announcement once access to eClass has been restored.

eClass will

UPDATE: This issue has now been resolved. YuJa videos can now be recorded from centrally-managed classroom computers.

Attention YuJa Users,

A known issue is currently impacting the ability to record videos in YuJa from centrally-managed classroom computers. IST analysts and YuJa support are currently investigating this issue and hope to find a resolution as soon as possible.

This issue has no impact on the regular functions of YuJa when working from non-classroom laptop or desktop computers.

Attention eClass users,

Welcome back, we hope everyone had a restful break! Here are some important reminders for instructors as we start this term with remote  delivery:

• As a part of the resolution of our recent performance issues, a number of system features that were creating a heavy performance load on the database have been removed from eClass. These changes include:
  • In the Collapsed Topics and Collapsed Labels course formats, the option to show activity summary statistics in the