Update 5:20PM. Access to eClass has been restored and we are monitoring the service. Our hosting team is continuing to diagnose the root cause of the issue.

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Attention eClass Users,

eClass is currently unavailable. Hosting and infrastructure teams are investigating and will restore service as soon as possible.

If you have any questions about this outage, please contact us at eclass@ualberta.ca.

Regards,
IST eClass

Attention eClass Users,

UPDATE: The emergency outage has been completed and infrastructure improvements applied. eClass was released at 11:30PM.

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There will be an emergency outage Monday December 20th, 2021 from 11:00PM - 12:00AM (midnight). This outage is required to run diagnostics and increase system resources.

eClass will be unavailable during this outage window so students still studying for exams should make arrangements to access outside of this time period. 

We apologize for

Attention eClass Users,

Update 3:30PM. eClass has been restored and we are monitoring the service. Our hosting team is continuing to diagnose the root cause of the issue.

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Analysts have confirmed problems connecting to eClass just before 2PM Monday December 20th, 2021. Hosting and infrastructure teams are investigating and we will provide more details as soon as possible.

If you have any questions about this outage, please contact us at eclass@ualberta.ca.

Regards,
IST eClass

Attention eClass Users,

Some users reported intermittent connectivity issues when accessing eClass this morning. Amazon Web Services, eClass’ hosting provider, identified connectivity issues at 8:42AM and implemented a fix starting at 9:01AM. Access to eClass should now be fully restored.

We understand how crucial this issue is to users with scheduled exams this morning and our teams are doing everything we can to monitor connectivity to minimize further disruption to campus.

If you have

Attention Zoom Users,

Zoom has announced that they will be rotating their Google authentication tokens on December 12th, 2021 from 12:00AM - 12:30AM MST. 

During this maintenance window, users will not be able to log in to Zoom using Google and some users may be signed out of their sessions. Please note that this will also impact Google calendar invites that are sent during the outage, so we recommend that users not create any meetings during the maintenance window.

If you have any

UPDATE: The vendor has reported that AWS services have been completely restored and users should now be able to use these services without any issues.

Attention eClass users,

We have received reports from users and have confirmed with the vendor that Smart Exam Monitor (SEM), Assign2, and Stream2 are currently experiencing an outage. The vendor reports that this is a worldwide outage in AWS that is impacting their entire service. We will update campus as service is restored.

Regards,

IST