Attention eClass users,

There will be a brief eClass outage on Wednesday February 23rd 2022 from 10:00 - 10:30PM. This outage is required to complete performance testing to ensure site reliability following the changes from last night’s maintenance window.

eClass will be unavailable for the duration of this outage. If you have any questions about this outage, please contact us at eclass@ualberta.ca.

Regards,
IST eClass Support

Attention eClass users,

There will be an eClass maintenance outage on Wednesday February 23rd 2022 from 12:00AM - 9:00AM. This outage is required to perform infrastructure maintenance and minor updates before the Winter term final exam period.

Please note that while we have booked a 9-hour maintenance window, eClass will be available as soon as the required infrastructure changes are complete. We will be sending an additional announcement once access to eClass has been restored.

eClass will

UPDATE: This issue has now been resolved. YuJa videos can now be recorded from centrally-managed classroom computers.

Attention YuJa Users,

A known issue is currently impacting the ability to record videos in YuJa from centrally-managed classroom computers. IST analysts and YuJa support are currently investigating this issue and hope to find a resolution as soon as possible.

This issue has no impact on the regular functions of YuJa when working from non-classroom laptop or desktop computers.

Attention eClass users,

Welcome back, we hope everyone had a restful break! Here are some important reminders for instructors as we start this term with remote  delivery:

• As a part of the resolution of our recent performance issues, a number of system features that were creating a heavy performance load on the database have been removed from eClass. These changes include:
  • In the Collapsed Topics and Collapsed Labels course formats, the option to show activity summary statistics in the

We are pleased to report that we have now concluded our investigations into the eClass outages that occurred on December 20, 21 and 22. After rigorous testing, our teams were able to pinpoint, replicate, and resolve the root cause.

As a brief summary, there was a sequence of issues that combined to cause eClass to fail:

• On December 20, in preparation for Winter term, an instructor copied the previous year’s instance of a course forward. That is standard practice, facilitates course

Attention eClass Users,

Over the past several days our teams have been performing load tests on both the public and testing environments of eClass. Results of those tests have not been able to replicate the issues experienced during the exam period. This again suggests that multiple complex interactions between the moodle application, the database, and the infrastructure added up to create the outages.

Although we have not yet identified a root cause, we have identified several system