Attention eClass Users,

We have confirmed that some students in classes with content delivered via the Google File Embed activity are encountering the following error when they try to access video files:

“Unable to play this video at this time. The number of allowed playbacks has been exceeded. Please try again later”

Our teams have contacted Google Support to have them diagnose this issue. While we work with Google towards a solution, we want to ensure that users who are impacted by this issue

Attention eClass users,

There will be a brief eClass outage on Wednesday September 2nd 2020 from 12:00AM (Midnight) until 1:00AM (MST). This outage is required by our hosting team to release a permanent infrastructure fix to address the performance issues impacting eClass today.

eClass and eClassLive will be unavailable throughout the maintenance window.

Thank you very much for your patience during this outage. If you have any questions, please contact us at eclass@ualberta.ca.

Regards,

FINAL UPDATE: Our hosting team has identified the root cause of today's performance issues and will be implementing a permanent fix in a maintenance outage later tonight.

UPDATE - 3:40PM: Additional eClass users have reported intermittent access issues this afternoon. These issues should now also be resolved.

UPDATE: Access to eClass has been restored. Thank you for your patience while our analysts worked to diagnose and resolve this issue. Our infrastructure team will continue to

Attention Zoom users,

For the start of the Fall 2020 term, we will be releasing some configuration changes to Zoom at the University of Alberta. Starting Monday August 31st, 2020 the following changes will be enabled in Zoom: 

• Meeting Passcodes will be required when scheduling a meeting. This should not impact students accessing course meetings through eClass as meeting links in the integration will allow the user to join directly with 1-click access. This change is required because Zoom

Attention eClass Users,

Welcome back! With this fall term set to be fully online for most courses, the eClass team has been preparing through the summer to support instructors and learners as they return to classes. Here are some important reminders for students and instructors:  

• New instructors should review our overview article for moving their courses online.
• Students should ensure they are ready to participate in online courses. 

In addition, we would also like to announce some important

Attention eClass users,

Update: The hosting team diagnosed a configuration problem that has now been resolved. As of 11:00AM August 25th, all announcement forum post emails are now sending successfully. Please note that messages that failed to send will not be re-processed so instructors who ran into issues should reply to their own post to trigger a new mail out and/or advise students to ensure they check the Announcement forum in the course.

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