eClass and Canvas Support
RSS Feed
News
Aug
14

Attention eClass users,

UPDATE: The maintenance outage was completed early and eClass was released at 8:20AM.

There is a scheduled maintenance outage for eClass on Saturday August 22nd 2020 from 12:00AM - 11:59PM. This outage is required to perform infrastructure maintenance and minor updates prior to Fall term.

The changes that will be deployed during this outage include:


Read more



Jul
13
Adobe Connect (eClassLive) Decommissioning
Posted by Chris Goetz on 13 July 2020 03:36 PM

Attention eClass Users,

This message is to announce that the synchronous lecture and recording tool eClassLive (Adobe Connect) will be decommissioned on January 2nd, 2021. After this date, users will no longer be able to access Adobe Connect to host meetings or deliver online courses. IST is currently investigating the possibility of providing archived copies of Adobe Connect recordings to content owners, with details to follow as they become available.

This decision is not taken lightly. Given


Read more



Jul
8
eClass Major Outage Schedule 2020-2021
Posted by Chris Goetz on 08 July 2020 01:30 PM

Attention eClass users,

Updated February 2021: due to the delayed start to the Winter 2021 term, the annual eClass major version upgrade will no longer take place during the May outage window. The upgrade will instead take place on June 26th, 2021.

eClass requires regularly scheduled outages to perform necessary updates and maintenance on specific dates designed to minimize the impact on the majority of users.

For the coming year, full 24-hour maintenance windows for eClass and eClassLive


Read more



Jun
30
eClass Maintenance July 1st, 2020 from 12:00AM to 12:15AM
Posted by Chris Goetz on 30 June 2020 03:24 PM

Attention eClass users,


Please be aware that there will be a brief eClass outage on Wednesday July 1st, 2020 from 12:00AM (Midnight) until 12:15AM. We are using this brief outage to deploy required changes for the launch of the new eClass Course Creation system.


eClass and eClassLive will be unavailable throughout the maintenance window.


Thank you very much for your patience during this outage. If you have any questions, please contact us at eclass@ualberta.ca.


Regards,
IST eClass


Read more



Jun
26
New Course Creation System Coming Soon
Posted by Chris Goetz on 26 June 2020 04:06 PM

Attention eClass users,

We will be releasing a new version of the eClass Course Creation system on Thursday, July 2nd 2020. This new application is a complete rebuild of the old system including new infrastructure, a modernization of the look and feel, and easy-to-use workflows.

Specific changes in this upgrade include:

  • The interface has been completely overhauled to include a more modern design.
  • Users can now view a log of their previous requests.
  • Student enrollments are now processed at

Read more



Jun
15

Attention eClass users,

Update: eClass is now available. The outage was completed early and the site was released at 9:50AM June 20th, 2020.

This is a reminder that there will be a scheduled maintenance outage for eClass Saturday June 20th 2020 from 12:00AM to 11:59PM (24 hours). This outage is required to perform infrastructure maintenance and an update to eClass.


The updates to eClass during this outage will include the following changes:

  • eClass will receive a minor version

Read more




-->
This is a trial product. To upgrade to a full version, please visit www.kayako.com