UPDATE: This announcement only applies to Winter and Spring 2020 terms, for Summer 2020 and beyond instructors can get exams digitized using this information and they should take note of the new terms of use.

Attention eClass Instructors,

As part of moving course delivery online, IST will be providing an exam digitization service for any instructors who require it and who do not have their exams already converted to a digital format. This service is voluntary and is intended to

Attention eClass users,

There will be a scheduled maintenance outage for the Stream2 lecture recording service Sunday March 22nd 2020 from 6:00AM - 8:00AM. This outage is required by the vendor to release some minor bug fixes and add two features we have requested (video title/description editing and live captioning). Stream2 will not be available as a link through eClass for the duration of the outage window.

Please note, regular access to all other features in eClass will be

Attention eClass Instructors,

With the shift to online course delivery, we are seeing record usage of eClassLive (Adobe Connect) that has impacted system performance for some users.

At this time, we strongly recommend that instructors not already using Adobe Connect choose one of the other two available alternatives for synchronous course delivery: Zoom or Google Meet.

We also recommend that instructors already using Adobe Connect be prepared for the event of technical difficulties

Attention eClass Users,

To accommodate the move to online course delivery, we are now providing support for three new services that have been integrated into eClass.

Zoom meetings are now available to deliver online lectures as an alternative to Google Meet and eClass Live (Adobe Connect). This tool can be embedded by instructors into eClass courses to provide easy meeting access to students.

A new media service, Stream2 is also available as an activity in eClass to provide instructors with

Attention eClass users,

Please be aware that there will be a brief eClass outage on Monday March 16th, 2020 from 12:00AM (Midnight) until 1:00AM. We are using this brief outage to expand the performance capacity of eClass in anticipation of additional usage in the coming weeks.

eClass and eClassLive will be unavailable throughout the maintenance window.

Thank you very much for your patience during this outage. If you have any questions, please contact us at eclass@ualberta.ca.

Regards,
IST

Attention eClass users,

IST will be performing infrastructure updates to its load balancers on Friday Feb. 21st from Midnight until 4:00AM. This change will affect CCID sign-ins to all services including eClass; eClassLive (Adobe Connect) sessions will also be impacted.

For the duration of the 4-hour maintenance window, users may experience up to a 30 minute interruption for these services.  

If you have any questions about this outage, please contact the IST ITSM team at itsm@ualberta.ca