UPDATE: The eClass service was restored at 3:45PM. The hosting team is continuing to monitor the application and will be performing further maintenance overnight.

Attention eClass Users,

eClass began experiencing an outage at 2:05PM Friday December 11th, 2020. Users are experiencing severe performance degradations and error messages.

IST eClass hosting staff are investigating the root cause and working to get the service restored as soon as possible.

Students impacted will be accommodated

Attention Zoom Users,

There will be a brief Zoom outage on Monday November 16th, 2020 from 2:00AM until 2:30AM.

This outage is required by the vendor to increase the in-meeting maximum capacity of Breakout Rooms to 1000 participants (with the ability to pre-assign up to 500 participants in advance of a meeting). Please note that these maximums only apply for users with approved and purchased ‘Large Meeting’ packages. The standard meeting cap for all other users on the UofA license is

Attention eClass Users,

With the final exam period approaching, we recommend that instructors review the available strategies and services for delivering exams remotely.

Instructors who are new to remote exam delivery are also encouraged to view recordings of our recent webinars:

• Setting up SEM to Monitor eClass Exams
• Using SEM and ExamLock In combination

We also strongly recommend that instructors refer to our guides on providing Exam Accommodations in remote exams and reviewing

Attention eClass Users,

With the start of the midterm exam period, we would like to remind instructors to review the available options for delivering exams remotely. Of particular note, instructors should make sure they are familiar with the available mechanisms to provide exam accommodations for students.

New this fall, we also have some important updates that you should be aware of:

• We have released a new workflow in Smart Exam Monitor (SEM) that increases the protections around

Attention eClass Users,

Update September 24th: An additional release for SEM has added the option to add quiz passwords directly into SEM session settings to allow students to launch quizzes more easily in the Closed book full screen workflow. A number of other minor fixes and language changes were added.

A new version of the remote exam monitoring platform Smart Exam Monitor (SEM) has been released for Fall term. This release features a more secure workflow that forces students to launch their

Attention eClass users,

Due to the issues with the eClass login service (SSO), we have increased the user session timeout to 4 hours. The login service experienced problems around 6:00 PM September 8th and 9th so this change should allow users who complete classes in the late afternoon to remain authenticated in eClass should the sign-in problems persist.

We recommend that any users trying to access eClass during the evening sign on before 6:00 PM to avoid any authentication issues.

Thank