Attention eClass users,

eClass requires regularly scheduled outages to perform necessary updates and maintenance to eClass and eClassLive on specific dates designed to minimize the impact on the majority of eClass users.

For the coming year, full 24-hour and 48-hour maintenance windows for eClass and eClassLive are scheduled for the following dates:

• August 25th 2018 (24 hours)
• January 5th - 6th 2019 (48 hours)
• May 4th, 2019 (24 hours)
• June 22nd - 23rd 2019 (48 hours)

Each 24-hour outage

Attention eClass users,

This is an alert that eClass will undergo a brief session of performance testing on Tuesday, June 26th from 7:00AM - 7:30PM. These tests are required to benchmark the performance of the eClass server infrastructure.

We do not expect any disruption in service within the posted window, but the potential exists for some users to experience performance slowdowns during the testing period.

If you have any questions about the performance testing window, please contact us

Attention eClassLive users,

RESOLVED - June 25th at 9:00AM: The hosting team has made a change to the Adobe Connect infrastructure to resolve the root cause of this issue.  Network access has been restored and eClassLive sessions should now function properly.

UPDATE - June 22nd at 4:15PM: Our hosting provider has found network traffic slowdowns in the Adobe Connect infrastructure and are working to repair the problem.

The eClassLive application is currently experiencing a service

UPDATE: eClass is now available - the maintenance outage was completed early and the site was released at 12:45PM June 23rd.

Attention eClass users,

This is a reminder that there will be a scheduled maintenance outage for eClass on June 23rd 2018 from 12:00AM through June 24th 2018 11:59PM. This outage is required to perform infrastructure maintenance and a major upgrade to eClass.

For an overview of the most impactful changes coming to eClass in this upgrade, please review these

Attention eClass Users,

This outage was resolved at 6:30PM Friday June 15th and full service was restored.

The U of A is currently experiencing an outage in Bear Tracks (Peoplesoft). During this interruption, users will not be able to perform any of the following eClass functions:

• Export their gradebooks in Bear Tracks format - users will encounter a “Primary service component” error.
• Request new eClass courses - users will receive an error if they try to log into the eClass Course

Attention eClass users,

This is an alert that there will be a scheduled maintenance outage for the eClass Support portal on Tuesday, May 29th from 9:00AM - 1:00PM. The server infrastructure will be upgraded during this outage.

During the outage users may experience intermittent slow performance and/or pages may fail to load in the Knowledge Base for eClass. In addition, links that point to the eClass support portal (for example, the ‘Help’ link inside of eClass) will not function during