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Jul
14
eClass Major Outage Schedule 2021-2022
Posted by Chris Goetz on 14 July 2021 08:35 AM

Attention eClass users,

eClass requires regularly scheduled outages to perform necessary updates and maintenance on specific dates which are selected to minimize the impact on the majority of users.

For the coming year, full 24-hour maintenance windows for eClass are scheduled for the following dates:

   - August 21st, 2021

   - January 3rd 2022

   - April 30th 2022 - Major Upgrade

   - June 25th, 2022

Each outage will run from 12:00 AM to 11:59 PM unless otherwise posted. eClass will be unavailable for the duration of each outage, so please plan well in advance and do not schedule any tasks that require eClass to be available during these windows.

Please note that this schedule only includes planned maintenance windows, and that eClass may still require emergency outages for shorter durations as necessary throughout the year.

If you have any questions about this schedule, please contact us at eclass@ualberta.ca

Regards,

IST eClass Support


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Jun
21
Outage Reminder - eClass Upgrade Saturday, June 26th 12:00AM - 11:59PM
Posted by Chris Goetz on 21 June 2021 01:26 PM

Attention eClass users,

This is a reminder that there will be a scheduled maintenance outage for eClass Saturday June 26th 2021 from 12:00AM to 11:59PM (24 hours). This outage is required to perform infrastructure maintenance and an upgrade to eClass.

Full details on this outage can be found here.

Please note that while we have booked a 24 hour maintenance window, eClass will be available as soon as the required changes are complete. We will be sending an additional announcement once access to eClass has been restored.

eClass will be unavailable for the duration of this maintenance window. If you have any questions about this outage, please contact us at eclass@ualberta.ca.

Regards,

IST eClass Support


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Jun
10
RESOLVED: eClass-Zoom Access Issues from Safari
Posted by Dave Laurie on 10 June 2021 01:27 PM

Attention eClass Zoom users,

UPDATE: Zoom released a fix for this issue June 21, 2021.

A known issue has begun affecting students and instructors accessing Zoom through eClass using Safari on Mac or iOS. A recent update to the eClass-Zoom integration plugin released by the vendor has been identified as the cause. 

Currently, users who try to access Zoom meetings from eClass using Safari may see an error message stating “Sorry, your session expired” or “401, unauthorized”.

The vendor is working on a permanent fix for this problem, but as a temporary work around, users can switch their browser to Chrome or Firefox. If a user MUST use Safari, it is possible to change the browser privacy settings to resolve the problem using the following steps: 

  • On Mac: Safari > Preferences > Privacy and uncheck "Prevent cross-site tracking."
  • On iOS: Go to Settings, choose Safari, and uncheck "Prevent cross-site tracking".

We apologize for this inconvenience. If you have any questions or continue to experience issues, please contact eClass support at eclass@ualberta.ca.

Regards,
IST eClass Support


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May
6
eClass Scheduled Course Archiving 2021
Posted by Chris Goetz on 06 May 2021 12:55 PM

Attention eClass users,

We have an important announcement that may impact your older credit courses on eClass.

The annual scheduled archiving of credit courses for this year has been planned for May 31st, 2021. This process, described in more detail here, mandates that credit courses can only remain on eClass for a maximum duration of four years. Non-credit courses including sandboxes, content development templates, research/collaboration courses, and eClass External courses are not affected by this process.

On May 31st, 2021, credit courses that are more than four years old will be archived off of eClass. These courses will no longer appear in a user’s course list and instructors will no longer be able to directly copy content from these courses forward into new courses. Instructors will be able to request a course be restored from the archive by contacting eClass support. Another option for instructors or students who wish to have personal copies of the content from these older courses is to copy the content from these courses manually.

The timeline and schedule below describe this process.

archiving timeline 2021

Credit Courses Terms

Removal Date

Winter/Spring/Summer/Fall Terms 2016

May 31st, 2021

Winter/Spring/Summer/Fall Terms 2017

May 2022

Winter/Spring/Summer/Fall Terms 2018

May 2023



Anyone with questions about this process can contact eclass@ualberta.ca or by phone at 780-492-9372 for more information.

Regards,

IST eClass Support


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Apr
23
UPDATED: Major eClass Upgrade June 2021 - Upcoming Changes
Posted by Chris Goetz on 23 April 2021 08:52 PM

Attention eClass users,

Update: The outage has been completed early - eClass was released at 4:30PM.

Please be aware that in June 2021, we will be performing a major version upgrade to eClass. This upgrade will introduce a variety of feature improvements and bug fixes across the site.

The upgrade will require a full system outage, which has been scheduled for Saturday, June 26th from 12:00AM to 11:59PM (24 hours).

The main system features that will change in the new version of eClass are listed below: 

Highlights

Quiz Improvements

  • Drag-and-drop question types have received improvements to make embedded images responsive and printable. As such, the hard cap for image sizes in drag-and-drop question types has been removed.
  • The page configuration options when using manual grading are now saved as preferences when the page is re-launched.
  • A new setting for “Show standard instruction” has been added to Multiple Choice questions as an option to remove the  "Select one:" or "Select one or more:” text that appears before a list of answers.
  • A new Quiz completion option has been added that will allow a quiz activity to be marked complete with at least one attempt taken.
  • Essay question types can now have a maximum file size set.
  • The Quiz timer should now scroll down the page automatically as a student navigates through the questions.

Miscellaneous Changes

  • A new external tool called SensusAccess can provide students will self-serve conversions of file resources into alternate accessible formats.
  • The Participants page can now be filtered by multiple conditions.
  • The collapsed topic format now has an option to view summary alerts in the page for activities including assignments, quizzes, lessons, and more.
  • A variety of accessibility improvements have been added, including improved image description lengths, alt text strings, and the switching of several formatting tags to more accessible options.
  • Copying and pasting of images into the ATTO text editor has been improved.
  • A new completion criterion called ‘previous activity with completion’ has been added to allow instructors to set release criteria based on relative references.
  • A new Forum Summary Report has been added to allow a summary report of all forums in a course.
  • Instructors can now duplicate grade items in the Gradebook Setup.
  • Folder resources will no longer force the download of files that can be opened within the browser.
  • Files in the "My private files" area can now be deleted in bulk.
  • The assignment activity file converter is being replaced to improve reliability.
  • The url of the eClass support portal will be changing to https://support.eclass.ualberta.ca.

If you have any questions about this upgrade, please contact us at eclass@ualberta.ca. If you are interested in testing the latest features coming to eClass and have not yet signed up to be involved in User Acceptance Testing, please contact us for more information.

Regards,

IST eClass Support


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Apr
23
eClass Maintenance Outage Saturday May 1st 2021 12:00AM - 3:00AM
Posted by Dave Laurie on 23 April 2021 04:27 PM

Attention eClass users,

This is an alert that there will be a maintenance outage for eClass on Saturday May 1st 2021 from 12:00AM - 3:00 AM. This outage is required to perform a minor version update to eClass. 

Please note that while we have booked a 3 hour maintenance window, eClass will be available as soon as the required changes are complete. We will be sending an additional announcement once access to eClass has been restored.

eClass will be unavailable for the duration of this outage. If you have any questions about this outage, please contact us at eclass@ualberta.ca.

Regards,
IST eClass Support

 


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