eClass Support
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Dec 14 |
eClass Infrastructure Change Sunday, December 17th, 2023 1:00AM - 2:00AM
Posted by Dave Laurie on 14 December 2023 03:51 PM |
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Attention eClass users, Please be aware that users may notice slow performance or error messages on Sunday December 17th, 2023 from 1:00AM to 2:00AM. Our hosting team will be performing infrastructure tuning and maintenance at this time. eClass will be available throughout the window but users may notice performance degradations. Thank you very much for your patience during this outage. If you have any questions, please contact us at eclass@ualberta.ca Regards, Read more | |
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Dec 1 |
eClass Maintenance Outage Saturday, December 2nd, 2023 12:00AM - 1:00AM
Posted by Dave Laurie on 01 December 2023 04:16 PM |
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Attention eClass users, Please be aware that there will be a brief eClass outage on Saturday December 2nd, 2023 from 12:00AM to 1:00AM. This outage is required by our hosting team to perform infrastructure maintenance. eClass will be unavailable throughout the outage window. Thank you very much for your patience during this outage. If you have any questions, please contact us at eclass@ualberta.ca Regards, Read more | |
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Nov 28 |
eClass Service Degradation Monday November 27th 2023
Posted by Dave Laurie on 28 November 2023 10:27 AM |
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Attention eClass users, Please be advised that eClass experienced a service degradation for 10 minutes on Monday November 27th, 2023 from 5:49PM to 5:59PM. Users accessing the site at that time encountered frozen pages or were disconnected from their sessions. Our infrastructure team is currently investigating a root cause for this issue. Our apologies for this interruption in service. If you have any questions about this outage, please contact us at eclass@ualberta.ca Regards, Read more | |
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Nov 27 |
RESOLVED: eClass Announcement Email Issues November 27, 2023
Posted by Dave Laurie on 27 November 2023 05:51 PM |
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Attention eClass users, UPDATE: This issue has been resolved. Test forum emails are now being sent in the usual time range of ~10 minutes after posting. Any instructors who notice lengthy delays in email mailouts should contact eClass support. UPDATE: Announcement forum emails are being sent but are taking longer than usual to be processed. The developers and hosting team are still investigating. Email messages from Announcement forum posts are currently not being sent. eClass developers Read more | |
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Oct 26 |
eClass Maintenance Outage Saturday, October 28th, 2023 12:00AM - 2:00AM
Posted by Dave Laurie on 26 October 2023 03:41 PM |
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Attention eClass users, Please be aware that there will be an eClass outage on Saturday October 28th from 12:00AM to 2:00AM. This outage is required by our hosting team to perform system maintenance. eClass will be unavailable throughout the maintenance window. Thank you very much for your patience during this outage. If you have any questions, please contact us at eclass@ualberta.ca Regards, Read more | |
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Oct 20 |
Mandatory Zoom Client Update Required on Nov. 4th, 2023
Posted by Chris Goetz on 20 October 2023 02:11 PM |
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Attention Zoom users, As of November 4, Zoom will be enforcing that all users update their current software to the minimum required version (5.13.5) in order to run the application. Anyone who uses Zoom across the university to perform their work, teach, or learn will be required to update their software. IST will be automatically updating Zoom in the areas we have the ability to do so. When accessing Zoom, you will receive a prompt indicating that your software is out of date. If you have the Read more | |