Attention eClass users,

Please be advised that eClass experienced a service degradation for 10 minutes on Monday November 27th, 2023 from 5:49PM to 5:59PM. Users accessing the site at that time encountered frozen pages or were disconnected from their sessions.

Our infrastructure team is currently investigating a root cause for this issue.

Our apologies for this interruption in service. If you have any questions about this outage, please contact us at eclass@ualberta.ca

Regards,
IST eClass

Attention eClass users,

UPDATE: This issue has been resolved. Test forum emails are now being sent in the usual time range of ~10 minutes after posting. Any instructors who notice lengthy delays in email mailouts should contact eClass support.

UPDATE: Announcement forum emails are being sent but are taking longer than usual to be processed. The developers and hosting team are still investigating.

Email messages from Announcement forum posts are currently not being sent. eClass developers

Attention eClass users,

Please be aware that there will be an eClass outage on Saturday October 28th from 12:00AM to 2:00AM. This outage is required by our hosting team to perform system maintenance.

eClass will be unavailable throughout the maintenance window.

Thank you very much for your patience during this outage. If you have any questions, please contact us at eclass@ualberta.ca

Regards,
IST eClass Support

Attention Zoom users,

As of November 4, Zoom will be enforcing that all users update their current software to the minimum required version (5.13.5) in order to run the application. Anyone who uses Zoom across the university to perform their work, teach, or learn will be required to update their software. 

IST will be automatically updating Zoom in the areas we have the ability to do so. When accessing Zoom, you will receive a prompt indicating that your software is out of date. If you have the

Attention eClass users,

Please be aware that there will be a brief eClass outage on Saturday September 23rd from 2:00AM to 3:00AM. This outage is required by our hosting team to perform system maintenance.

eClass will be unavailable throughout the maintenance window.

Thank you very much for your patience during this outage. If you have any questions, please contact us at eclass@ualberta.ca

Regards,
IST eClass

UPDATE: eClass service has now been restored. Hosting teams will continue to monitor the site.

Attention eClass users,

eClass is currently experiencing a service degradation and has been unavailable since 8:03PM. Infrastructure analysts from our hosting team are investigating and will try to have eClass service restored as soon as possible.

Our apologies for this interruption. If you have any questions about this outage, please contact us at eclass@ualberta.ca.

Regards,
IST eClass