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Sep
5
RESOLVED: eClass Course Creation & Content Import Issues
Posted by Chris Goetz on 05 September 2023 12:25 PM

UPDATE: The course creation system has resumed processing courses and the backlog will be cleared as soon as possible.

Attention eClass users,

The eClass Course Creation service is currently experiencing an issue that is preventing new course requests from being processed. This issue is also affecting the Import feature (and other backup/restore operations) in eClass. 

Analysts are currently investigating this issue and working towards a resolution. The eClass Course request system


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Sep
1
eClass Announcements for Fall 2023
Posted by Dave Laurie on 01 September 2023 08:55 AM

Attention eClass users,

Welcome back staff, faculty, and students for the Fall 2023 U of A semester! All users should be aware of the following changes that have occurred in the digital learning environment over the summer: 


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Aug
22
UPDATED: eClass Maintenance Outage August 26th, 2023 12:00AM - 11:59PM
Posted by Dave Laurie on 22 August 2023 12:11 PM

UPDATE: The eClass outage is complete. The changes were completed early and eClass was released at 2:20AM.

Attention eClass users,

There will be a scheduled maintenance outage for eClass on Saturday, August 26th 2023 from 12:00AM - 11:59PM (24 hours). This outage is required to perform a minor version update and apply bug fixes to eClass. 

Please note that while we have booked a 24 hour maintenance window, eClass will be available as soon as the required changes are complete. We will be sending


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Aug
2
Brief eClass Maintenance Outage Friday, August 4, 2023 11:00PM - 11:15PM
Posted by Dave Laurie on 02 August 2023 03:28 PM

Attention eClass users,

Please be aware that there will be a brief eClass outage on Friday August 4th, 2023 from 11:00 PM to 11:15 PM. This outage is required by our hosting provider to perform system maintenance.

eClass will be unavailable throughout the maintenance window.

Thank you very much for your patience during this outage. If you have any questions, please contact us at eclass@ualberta.ca

Regards,
IST eClass Support


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Jul
6
eClass Emergency Outage Saturday, July 8, 2023 3:30 AM - 7:00 AM
Posted by Sherman Lai on 06 July 2023 02:10 PM

Attention eClass users,

Please be aware that there will be an eClass outage on Saturday July 8, 2023 from 3:30 AM to 7:00 AM. This outage is required by our hosting provider to perform urgent system maintenance.

eClass will be unavailable throughout the maintenance window.

Please note that while we have booked a 3.5-hour maintenance window, eClass will be available as soon as the required changes are completed.

Thank you very much for your patience during this outage. If you have any


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Jun
30
eClass Major Outage Schedule 2023-2024
Posted by Chris Goetz on 30 June 2023 03:06 PM

Attention eClass users,

eClass requires regularly scheduled outages to perform necessary updates and maintenance on specific dates designed to minimize the impact to the majority of users.

For the coming year, full 24-hour maintenance windows for eClass are scheduled for the following dates:

  • August 26th, 2023
  • January 6th, 2024
  • May 4th 2024
  • June 22nd, 2024 - Major Upgrade

Each outage will run from 12:00 AM to 11:59 PM unless otherwise posted. eClass will be unavailable for the duration of each


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