eClass and Canvas Support
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Jul 2 |
Mahara Outage Friday July 4th at 11:00PM to Saturday July 5th at 9:00AM
Posted by Chris Goetz on 02 July 2014 10:38 AM |
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Attention Mahara ePortfolio users,
Please be aware that there is a scheduled maintenance outage on Friday, July 4th, 2014 at 11:00PM to Saturday, July 5th at 9:00AM. This outage is required for our ePortfolio hosting provider to perform infrastructure maintenance. The Mahara ePortfolio system may be unavailable during this time so please do not schedule any teaching or learning activities.
Thank you very much for your patience during this maintenance window. If you have any Read more | |
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Jun 27 |
UPDATED: eClass Maintenance Outage Saturday June 28th 6:00AM - 7:00AM
Posted by Chris Goetz on 27 June 2014 04:24 PM |
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Attention eClass Users,
Please be aware that the scheduled maintenance outage on Saturday, June 26th, 2014 has been reduced to a shorter window from 6:00AM to 7:00AM. This outage will apply a system patch to the eClass infrastructure. The system may be unavailable during this time so please do not schedule any teaching or learning activities.
Thank you very much for your patience during this maintenance window. If you have any questions, please contact us at ctl@ualberta.ca. Regards, Read more | |
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Jun 27 |
eClass Incident Thursday June 26th 2014
Posted by Dave Laurie on 27 June 2014 12:52 PM |
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Attention eClass Users,
eClass was offline for a short time in the evening of Thursday June 26th 2014 due to a hosting provider problem. Users were not able to access between roughly 5:45 - 6:30PM.
More information about the incident is available here: http://www.aict.ualberta.ca/itpulse/notifications/14388054
If you have any questions about this outage, please contact us at ctl@ualberta.ca.
Regards, Read more | |
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Jun 26 |
RESOLVED: eClass Font Display Problems on Chrome for Windows
Posted by Dave Laurie on 26 June 2014 03:23 PM |
Attention eClass Users,
CTL has released a fix to the font display problems affecting Google Chrome users for Windows. All Chrome users should now see an improvement to the display of text on eClass.
Any users who have implemented the previously posted Chrome workaround (enabling Direct-write in Chrome) should now reverse the change using the steps below.
To disable Direct-write in Chrome:
Read more | |
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Jun 24 |
UPDATED: eClass Outage Saturday June 28th, 2014
Posted by Chris Goetz on 24 June 2014 03:58 PM |
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Attention eClass Users,
Please be aware that there will be an outage for eClass on Saturday, June 28th, 2014 from 3:00AM to 10:00AM. This outage is required for our eClass hosting provider to update the system infrastructure. Both eClass and eClassLive will be completely unavailable during this time so please do not schedule any teaching or learning activities.
Thank you very much for your patience during this maintenance window. If you have any questions, please contact us at Read more | |
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Jun 24 |
eClass Font Issues in Firefox on Windows
Posted by Dave Laurie on 24 June 2014 01:35 PM |
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Attention eClass Users,
We have identified a display issue that affects the rendering of the text font in eClass on Windows computers running the Firefox browser.
CTL is actively investigating this issue and is working to improve the overall display of text in Firefox on computers running Windows.
In the meantime, the following knowledge article outlines temporary workarounds to improve the display:
Read more | |