This article details key requirements and best practices for participating in online classes.

System Requirements

Here is what you need to know and prepare before starting your online courses:

• Review IST's Student Technology Recommendations.

• Ensure you have access to a reliable internet connection. On campus, users must use the EduRoam and be certain not to choose the Gueat@ U of A network as this is known to drop connections. Students without access to a reliable network may use a device located in computer labs.

• Device & Hardware Requirements:

  • Device: A computer or mobile device capable of running online course tools.

  • Browser: Google Chrome (recommended for all uses, mandatory for Smart Exam Monitor exams). Firefox, Safari, and Edge are also compatible.

  • Audio: Integrated speakers and microphone, or a USB headset/earbuds with a built-in mic for noise reduction.

  • Webcam (optional) - Required for courses involving live video or student presentations.

Contacting Instructors

• Direct Contact: Use UAlberta Gmail or a designated Canvas Discussion (forums) in the class.
• Synchronous Classes: Ensure you can remotely access live sessions (i.e. Zoom).
• Communicating Absences: If you miss a class, inform your instructor and catch up with recorded lectures if available.

Canvas

• Notification Settings: By default, Canvas should notify you about announcements and most course activity. Check your settings in case something was changed. Notifications are emailed as well. However, check your spam folder if you are not receiving them.

• Accommodations: Contact your instructor promptly if you require flexibility with due dates, quiz timing, or accessibility support.

• Group Work: View your assigned group and teammates from Course Groups in Canvas.

• Technical Support Resources:

  • Using Canvas (For Students)
    • (Full list of resource articles)
  • CCID & Passwords
  • Further support with Canvas: eclass@ualberta.ca / 780-492-9372

Submitting Online Assignments

• File Types:

  • PDF (most common)

    • Note: Third-party converters may cause issues when submitted into Canvas assignments. Use of conventional software like Adobe is strongly recommended. (Related article: Submitting Assignments in Canvas)

  • Word processor files: Google Docs, Microsoft Word, etc

• File Sizes: While Canvas may allow for large files submitted, students should opt for using Canvas Studio or Yuja if submitting large videos. Alternatively, they can be stored and shared from Google Drive.

• Google Drive

Tip: As a precaution, retain a copy of your text assignment before making a submission.

Online Exams

• Taking Quizzes in Canvas: Tips and Recommendations

General Tips

• Check your email regularly for announcements and activity notifications pertaining to your courses.

• Time Commitment: Online and in-person classes may be comparable in runtime. Be sure to review your course syllabus and manage your time accordingly.

• Classes on Zoom: Familiarize yourself with this guide: Using Zoom (For Students)

• Communication: Leverage the tools provided for you by the University for stronger collaboration with instructors and peers, i.e. Gmail, Chat, etc.

• Support is Available: Don't get stuck on tech issues - reach out for support whenever you need help. Canvas-specific support is provided by the IST eClass & Canvas Support team; for help for Bear Tracks, Google, or general technical issues access the Student Service Centre.