| Issue Summary |
Known Workarounds |
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Videos embedded using Yuja's embed link (iframe) don't play when viewing from a demostudent accounts. This mainly affects external courses where there isn't a Yuja embed option directly available (regular courses should be embedding videos via the Yuja button in text fields or the Yuja media activity
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Because this only becomes an issue on eClass external, users can create an external account using an alternate email address and enroll that account as a student for testing. |
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Issues with supported but non-video media types - PDF files don't work when links are shared, Powerpoint pptx files are not converted with features like audio annotations
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Although Yuja will accept these files, at this time we don't recommend using the service to host non-video content. Please use Google Drive or a different system. Note that these types of files can be uploaded directly into Canvas or eClass without issues. |
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Videos won't upload properly (progress hangs) or don't appear in media library after uploading when McAfee chrome extension is running. You can check for the McAfee extension by clicking the puzzle-piece icon in your browser's toolbar.
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Disable the McAfee chrome extension by clicking the ellipsis (⋮) then selecting Extensions>>manage extensions, or use a different browser that doesn't have this extension installed. |
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Date restrictions (found under Media details>>Links>>security settings) don't appear to save after closing the windows- When you return to the window the settings are reverted
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The date restrictions do function, despite appearing to have not been set. For the meantime, it may be easier to manage this type of restriction with the access restrictions built into eClass. Yuja are aware of this issue and plan to keep us updated on developments. Resolved, as of testing in January 2024 |
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Video quizzes can't be edited. The 'edit' button is greyed out entirely
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Yuja's support team has let us know that this is a known issue that they are actively working on. If a quiz is created with the setting "Award Credit based on Video Watch Completion" toggled on in the quiz settings, the edit button is unavailable. Currently there is no workaround available, the video quiz will need to be rebuilt. resolved in December 2022 update |
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Video quizzes remain in the media chooser after the source video has been deleted
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This is an active issue that Yuja is tracking and working to resolve. There is currently no known workaround, so if you're re-uploading a new version of a video for a quiz, be sure to give it a unique title so that it can be distinguished from the original.
Resolved, as of testing in January 2024 |
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Recordings made in IST managed classrooms do not correctly upload to user's media libraries in YuJa.
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Resolved. Updates will be provided here. |
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Students cannot view embedded videos if they have 3rd party cookies blocked.
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YuJa embedded videos require 3rd party cookies - Chrome, Firefox, and Edge will allow users to whitelist only the YuJa website cookie. As a workaround, videos can be displayed directly on YuJa without allowing 3rd party cookies, either via sharing video urls or by adding course-level video portal links.
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eClass Support
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