Certificate activities sometimes fail to send email notifications

The Custom certificate activity fails to send all email notifications when that setting is selected.

eClass developers have investigated and have been unable to determine a cause. Workaround: instructors who do not receive their certificate notifications can obtain them manually by signing in to the activity.

H5P latest libraries cannot be added/updated

Changes to the h5p library versions are incompatible with the plugin version deployed on eClass. Due to this, users will not be able to import H5P content created in h5p.com or higher Moodle versions but they still be able to use, edit and create the content with old H5P content-type versions.

None. With the LMS transition to Canvas moving, major version upgrades to eClass are no longer planned. Users can use the older version of the h5p libraries or migrate their h5p content into Canvas as SCORM.

White on white text in Dark Theme gradebook

When viewing the User Report (or if viewing your own grades) on eClass under Dark Theme, text will be illegible as white text on white background.

Switch to Default or Light Theme.

Students see only a blank page when visiting a quiz or assignment page

The Yuja Verity chrome extension has been observed to interfere with eClass pages. Some students may still have it installed from pilot testing in specific 2023/2024 courses

You can check if it's installed by clicking the puzzle-piece icon in chrome's toolbar. Disable or remove the extension entirely by navigating to chrome://extensions

eClass app not functioning on Android

Users will encounter a white screen when attempting to log in.

Users can switch to a mobile web browser to access eClass (eg. Chrome, Safari). This is has been reported to Moodle.

User "____" was removed from the selection - message when editing selection of users on Participants list.

Users will experience issue when using additional self-enrolment methods and trying to edit more than one user in a batch.

Issue does not affect the default, included self-enrolment method.

Go to the Enrollment Methods in the course and elevate the self-enrollment in question above the default enrollment method. Multiple selection edits/deletes can then be performed. You can do this for any other self-enrollment method that needs updating in such a manner.

Issue is tracked on Moodle HQ: https://tracker.moodle.org/browse/MDL-66741

Display issues concerning access restrictions that display incorrect Boolean word

When creating an Access Restrictions with multiple nested rules, users entering rules containing the Must not condition will result in a Moodle display bug will show the opposite of what is intended in the setting specified (All vs Any). i.e. Choosing Must not and All will display as Any. Must not with Any will display as All.

No workarounds to the display issue for users to be aware of. The fundamental logic does work properly. If you have any questions about the logic of your Restrictions, contact eClass Support.

https://tracker.moodle.org/browse/MDL-64620

Embedded images in quiz questions fail to load for students (or in quiz preview) when there's numerous questions on a single page 

Due to system download rate-limits, if a quiz page has too many images, some will fail to load with the rest of the page.

Add page breaks to ensure that there aren't too many images on a quiz page. We already generally recommend repaginating quizzes (either in quiz settings, in the 'layout' section>>new page or from the button on the 'questions' page) to contain only one question per page, so that students' progress is automatically saved as they navigate through the quiz. 

If there is a functional need for multiple image questions on a page, we don't recommend exceeding 5 questions per page.

Uploading SCORM file gives error message

Some users will encounter the following error message when uploading SCORM files:

Exception - array_keys(): Argument #1 ($array) must be of type array, null given

Error appears when users try to upload SCORM packages larger than 100 MB in size.

Contact eClass for assistance with uploading on your behalf.

(Issue is being tracked on Moodle HQ.)

Student assignment files are not downloadable (broken links)

Intermittent issue affecting student assignment submissions. Graders will reach a broken link when trying to download files submitted in eClass assignment activities.

This issue will also impact operations using "Download all submissions" as the zip file created will attempt to include such file references but produced an incomplete zip file which cannot be opened.

Affected students should resubmit their assignments through eClass or agree upon an alternate method to submit their work for grading.

Students should check if their submissions are downloadable after submitting by clicking on the file link after, (example here). If not, remove your submission if possible, and re-upload/re-submit.

The eClass team continues to investigate the issue.

Direct quiz publishing from Respondus into an eClass course doesn't work.

There is a workaround where you can import the questions into your question bank by changing the personality from Moodle to Blackboard, and saving a file that you can manually import into back into the question bank.

None. Work has been completed to limit the display to only instructors enrolled in the course. This will be released during our next outage.

None. Work has been completed to only display the completion progress bar if completion tracking is enabled in the course. This will be released during our next outage.

Use another activity-based trigger within the course instead.

This issue has been reported to the plug-in's developers:
https://github.com/mdjnelson/moodle-mod_customcert/issues/484

No workarounds at this time.

Students should be advised to enable the "ISO 19005-1 compliant (PDF/A)" setting as shown in this article.

A temporary fix has been put in place to resolve this issue by disabling question statistic calculations. The underlying bug has been repaired by moodle and will be released August 26th - question statistics will be re-enabled at that time. Update: the issue was not resolved by the moodle fix.

No workarounds at this time.

Moodle HQ is planning a long term solution for hierarchies

https://tracker.moodle.org/browse/MDL-76892

This issue has been reported to the Moodle tracker. As a workaround, instructors must import one column at a time.

Creating another topic at the bottom of the course should let the Collapsed Label display. The new topic can be blank and hidden from students. This bug will be repaired for the next upgrade of the course format.

Instructors should contact eClass support if they need to make enrollment changes in older courses. The bug will be repaired in the August scheduled eClass outage. Resolved.

The only workaround is to leave this setting unchecked. This issue will be repaired during the August scheduled eClass outage.

It is possible to toggle 'Show type' in the appearance settings of a file so that will appear on the course page as more information for students. eClass support is working on a fix for this issue. https://tracker.moodle.org/browse/MDL-79188

Instructors must navigate back to the grades main page of the course and re-enter the export area to use a different export type. This issue will be repaired during the August scheduled eClass outage.

Awaiting core fix: MDL-77082

Users can use the browser to zoom out until text is visible. Unfortunately, this may result in very small text until Moodle HQ resolves issue.

MDL-75717

Moodle's cloze documentation states that scores must be positive integers. If a cloze question needs to have no correct answer, the question can be zeroed out on the edit quiz page.

Instructors can download the submitted files and grade them offline or require that their students submit in other formats.

According to the vendor, this is due to network/firewall conditions. In the past, using VPNs, guest wifi networks, or connecting from some countries have been the cause. Students should be directed to use a different wifi network or reach out to eClass support for further troubleshooting. If on a UofA campus, students should always connect to UWS to avoid troubles. 

The list of logs below the graph and chart are correct so they should be used instead. This bug has been reported to moodle HQ. MDL-60839.

Requesting a second Non-Credit course in a row causes the screen to go blank.

When you are requesting a second non-credit course, choose "Credit Course" first, and then go back to the previous screen, and then you should be able to choose "Non-Credit Course" with the fields to fill out there.

HTML tags in topic titles stalls course creation requests

Remove the HTML tags from the topic headers.

Student image file submissions in assignments appear cropped in the PDF annotator for instructors.

Download the files and view them off eClass.

A better solution would be to advise students to send images that are within the 2:3 ratio. The simplest suggestion would be at request for square image files (i.e. 1:1 ratio).

Issue has been submitted to Moodle HQ: https://tracker.moodle.org/browse/MDL-73150

Remove the broken URL or link to a working URL in your certificate embed code.

 We have seen this happen predominantly when courses have a large question bank, such as 15+ pages worth of categories in the question banks.

For students: Disable the Proctorio extension entirely when not using Proctorio.

 Unfortunately, this has been reported to Moodle HQ, and this issue looks unlikely to be fixed.

https://tracker.moodle.org/browse/MDL-5560

You will either have to manually grade the question or regrade the question so that it is out of zero.

It is recommended to do a display test for students prior to using special characters in exams, assignments, etc.

For user configurations, e.g. chrome://settings/fonts - ensure that the sans-serif font is NOT set to Verdana as it has been known to impact the display of Latin characters.

Group Peer Assessment Report does not include comments during the export to spreadsheet.

The exported data from a Group Peer Assessment Report contains responses except the comments left by users.

Data would have to be manually transferred if need be. Issue has been placed in eClass backlog for development. 121444 PPP-213

Whole forum grading gives JSON error or fails to load (spins).

When accessing Whole Forum Grading, the interface spins and loads and/or gives a JSON error when accessing a non-student. This may be caused by special characters (including tab-characters, etc) in the subject of the post.

Removing the special character should resolve the issue. Moodle is aware of the issue: https://tracker.moodle.org/browse/MDL-68694 

Multiple quiz attempt windows can lose data

If students have multiple windows, tabs, or devices open on the same quiz attempt, the automatic submission at the quiz deadline or time limit may not submit their answers.

Keep online one view of a quiz open at a time and/or ensure that you submit the attempt manually from the attempt window that contains the saved answers.

NM Cloze questions ignore symbols or special characters and anything typed after in answer

Numeric Cloze questions will ignore inputs following a special character in a student response.

Communicate to test takers not to input such characters in their answers.

Issue identified by Moodle HQ:

https://tracker.moodle.org/browse/MDL-60711 

Correct Answer tool-tip displays backslash in Quiz answers using special characters.

Quiz questions using reserved system characters may be used when preceded by a backslash (escaping character). However, if the upon reviewing quiz results, if enabled, the Correct Answer tool-tip will show the backslash which may cause confusion for students.

None currently. Instructors are to be aware of this issue and communicate this to students if they experience this scenario.

Issue submitted to Moodle HQ: 

https://tracker.moodle.org/browse/MDL-71155

Some .rtf files won't display in assignment grading interface

When students use the google file repository to automatically pull files larger than 5MB from their drive into eClass as assignment submissions, the assignment grading page shows an error.

This issue is on the moodle tracker; students can download the file from their drive to their machine first and then drag-drop it into their assignment submission.

Malformed Cloze Questions/Answers

Making modifications to Cloze Questions results in broken questions/answers and/or corrupts order/answer data.

• add or delete questions
• change the questions order in the text
• change their question type (numerical, shortanswer, multiple choice)

We recommend that you make changes using the HTML text editor instead of the RTF editor in eClass to ensure that you do not accidentally inject new formats or behaviours into the Cloze question that you are modifying.

Unable to use ratings or grade Anonymous Forum activity. 

The Anonymous Forum settings show functionality for Ratings and Grades, but when trying to rate or grade, there are no options available.

None - this is a misnomer. Anonymous Forums are fully anonymous and thus have no mechanism for receiving ratings or grades. These settings are to be ignored.

DemoStudents cannot see embedded videos.

When instructors log in as their DemoStudent, they are unable to see embedded content (i.e. YouTube, etc).

Switch role to Student from the user profile menu to see a more accurate representation.

PDF does not properly convert document - appears misformatted

Some student-submitted files become misformatted and appear shifted after conversion by the PDF annotator. 

No workarounds. Please send examples to eClass SUP-592 126065

PDF's captured from some 3rd party apps are unloadable by the inline-grader's document converter. 

Students sometimes use 3rd party image-capture (document scanner) apps to produce PDF files that they submit for assignments in eClass. The document converter in eClass will sometime stall on these files and prevent further activity in the same window.

Download the student's assignment file, and grade from the quick grading (view all submissions) screen. If an instructor encounters a file that stalls their session they should log out and then use the workaround above to access the problem file. This item is under investigation.

Some assignment submissions not viewable by inline-grader - document converter does not load and locks up browser session.

Some student-submitted files lock up the document converter in eClass when trying to view it using the inline-grader in the Assignment activity.

Download the student's assignment file, and grade from the quick grading (view all submissions) screen.

Clear cookies and restart your browser if your session is locked. This issue has sometimes been associated with using the eClass Confetti Chrome extension.

Calculated grade items render incorrect values for students in the gradebook user report when the 'Hide totals if they contain hidden items' course grade setting is set to 'Show totals excluding hidden items'.

If you need to have calculated grade items, it is recommended to not use the 'Show totals excluding hidden items' setting at this time.

Datasets generated for Calculated Questions in Quizzes will continue to produce values with decimal places despite setting values to contain no decimals.

Bug has been reported to Moodle HQ:

https://tracker.moodle.org/browse/MDL-44495

Provide an option to show letter grades to instructors but not to students when finalizing course assessments.

It is possible to hide the course total from students and set its display to 'Real (letter)' to have side-by-side view of the raw scores and resulting letters.

Users cannot create a badge that has the same name as any other badge currently available on the site (each badge name must be unique).

We recommend appending your course name and the term/year to your badges to ensure that each name is unique. For example, a badge named 'Merit Badge' should instead be 'MATH 100 Merit Badge 2017'.

If students' assignment submissions have been graded with the marking workflow filter enabled, disabling the marking workflow filter will make feedback comments visible but not grades.

Rather than disabling the marking workflow filter to display grades, set the marking workflow state to Released to make grades visible to students. For more details, see Controlling Release of Grades to Students using the Assignment activity.

Spreadsheet uploads into the gradebook do not function when any scores are over 100.

Grades over 100 can be manually added to the eClass gradebook.

This is a known issue at Moodle HQ. (https://tracker.moodle.org/browse/MDL-50650)

If an instructor uploads a PDF file and changes the Display setting to 'Embed', the file will not embed or display properly on iOS devices.

This appears to be an issue with iOS devices being unable to display the embedded file.

Instructors are advised to not use the 'Embed' display setting for their PDF files. If using the embed setting is required, you may need to advise students that accessing the embedded files will only be possible on non-iOS devices.

Using the duplicate mechanism for rubric criteria does not function cleanly when rubrics are set up with only 2 levels.

The only workaround is to delete the unwanted 3rd level.

This issue has been reported to Moodle HQ.

(https://tracker.moodle.org/browse/MDL-62000)

Provide more than 30 minutes for students to make changes to forum posts.

The forum editing time limit is required since forum posts can be submitted for assessment. Replies with corrections are possible after the editing deadline has passed and it is also possible for students to compose their posts in a separate tool, for example google docs, and post them to eClass after drafting.

Images within labels in the Collapsed Labels course format.

Images and longer blocks of text are not displayed in labels in the Collapsed Topics with Collapsed Labels course format.

This is expected function of the Collapsed Topics with Collapsed Labels course format. This format is a locally-developed custom tool that only operates under very specific conditions - please see here for instructions for how to use the Collapsed Topics with Collapsed Labels course format.

Videos embedded with the Google File Embed activity aren't carried over when transferred from one course to another.

When transferring content from one course to another, the videos added to a Google File Embed activity do not transfer over, leaving an empty Google File Embed that needs to have a video added to it again.

Either add the video again, or avoid this by sharing the URL for the video hosted on Google Drive, as per the last note in this article.

Students cannot see Marking Guide criterion descriptions when used with Whole Forum Grading

When using a Marking Guide with Whole Forum Grading in a Forum activity students are not able to view the Criterion descriptions before or after being graded. 

Bug has been reported to Moodle HQ:
https://tracker.moodle.org/browse/MDL-70008

Include a PDF file with the criterion and descriptions in the Forum description or on the main eClass page so students are aware of what the criteria for the forum post are - please see here for instructions on adding a file. 

You can also post the criterion and descriptions in the description of the Forum. 

Instructors cannot (or can only partially) publish quizzes from Respondus that use Random Blocks

Instructors may receive error messages such as:
- "Errors, unrecognized response"
- "Errors, unable to complete"

Upload your quiz without Random Blocks. Then, create/organize your question bank categories accordingly and build the randomized questions in your eClass quiz.

See Using the Question Bank at this link.
See Adding quizzes at this link.
See Add a random question at this link. (Part 3)

 You have to choose whether you want an advanced grading method or a scale. If you want to use a scale, you have to use Simple direct grading. If you want to use a rubric or a marking guide, you have to use point grading, not a scale.

Edit the activity's title to remove commas, ampersands, or other special characters 

Change the setting in Hidden topics to "Hidden sections are completely invisible" or move the content heading text into a label at the top of the section.

Bug has been reported to Moodle HQ:
https://tracker.moodle.org/browse/MDL-79505

Click HERE to self-enroll in our practice course! If you are already enrolled, you can access it here.

This course contains practice quizzes for Canvas' New Quiz, Classic Quiz, as well as SEM1 should you wish to do this on your own. Note: SEM2 is not included in this practice course.